Roon won't start up on Windows NUC

[Andrew_McCann]

Roon Core Machine

intel NUC core i5-8259u 16gb

Networking Gear & Setup Details

wifi eero

Connected Audio Devices

usb hard drive and Raspberry PI

Library Size

5tb

Description of Issue

Roon won’t load. The logo just spins and spins. I uninstalled and reinstalled Roon and the graphics driver.

[dylan (Dylan Caudill)]

Hi @Andrew_McCann

Please try each of these steps, and try to launch Roon after each.

1. Reboot the Windows machine
2. Disable the device’s firewall
   1. If this helps, please enter an exception in the firewall for Roon and RAATServer
3. Uninstall and reinstall the graphics drivers directly from the manufacturer’s website
   1. Don’t use Window’s automatic driver updates for this — We’ve seen this cause issues in the past
4. Download .NET Framework and reinstall it

Next Steps

If none of the above helps, please use these instructions to send us Roon logs from the device.

We’ll also want to take a look at Event Viewer logs, which give some insight into errors being reported by the OS — Please send those as well:

1. Press Win + R and type eventvwr.msc
2. Press OK – this should open Event Viewer window
3. From the left sidebar go to Windows Logs > Application
4. Right click on the Application subsection and pick Filter Current Log… from the context menu
5. 
6. On the Filter tab for the Logged section pick a parameter Last 30 days and press OK
7. 
8. Right click on the Application subsection again and pick Save filtered log file as… from the context menu
9. Enter the log file name, for e.g. Roon_USERNAME , and press Save

[beka]

Hey @Andrew_McCann,

I wanted to follow up and see if the steps shared by Dylan have helped at all. Are you able to enjoy Roon?