RoonServer 2.71 crashing on startup on Intel Mac Mini (ref#8FHUVX) [Hotfix Released]

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon is stuck updating or installing

Tell us what's going on

· RoonServer version 2.71 has been installeed and crashes immediately at startup on Intel Haswell (mac mini 2012) with EXC_BAD_INSTRUCTION (SIGILL). Reverting to version 2.57 (It was the only installation version I still have) on the same machine/macOS restores normal operation.

Tell us about your home network

· Model Name: Mac mini
Model Identifier: Macmini7,1
Processor Name: Dual-Core Intel Core i5
Processor Speed: 2,8 GHz,
udm pro router, no switch.
The only thing that changes was the update of the roonserver on the last release.

Staff Post:

2

Hey @olivier_rie,

Thanks for letting us know. Please access your Mac Console and upload the logs to our secure server, using the links below. That will give us a clearer view of what is happening when Roon Server tries to start on Ventura after the 2.71 update.

View log messages in Console on Mac

https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

Once the upload is complete, please let us know, and we will take a look. :folded_hands:

3

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon Server does not show up in the menu bar and is not shown (as running) in the activity monitor of my 2017 Intel iMac with MacOS 13

Tell us about your home network

· Ethernet connected to Swisscom Router

4

I have crash reports on Roon Server from the Console. Where can I post or send this?

5

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I cannot run Roon. Roon server not running. Rebooted both my Mac and my Trinnov Altitude 16. Please help.

Tell us about your home network

· I have a NetGear Orbi router

6

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I cannot run Roon. Roon server not running. Rebooted both my Mac and my Trinnov Altitude 16. Please help.

Tell us about your home network

· I have a NetGear Orbi router

7

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon server does not work after 2.71 software update

Tell us about your home network

· I use an iMac as my roon server

8

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Ho istallato l’ultimo aggiornamento di Roon sul mio Mac con Ventura. Quando provo ad aprire Roon mi dice che non trova il
server e rimane fermo. Per farlo partire ho dovuto ripristinare la vecchia versione con Time Machine.

Tell us about your home network

· Non uso VPN e il mio Router è quello di Sky

9

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· After updating, Roon server won't start on my Mac

Tell us about your home network

· Ethernet through Cisco switch and wifi from an Asus wifi6 router

10

Running Ventura 13.7.8 (22H730)

Looks like server might be hanging trying to create the icon in the menubar?

11

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· August 4th 2026 I updated the Roon App on my iMac. I believe it's version 2.71. My iMac is the Roon Server for all my devices. It is running Ventura OS 13.7.8. Since installing the update, Roon will not open or run on this iMac. I tried re-installing and no improvement. Whenever I try to open the Roon app icon, it is unable to locate the Roon Server and the app will not open.

Tell us about your home network

· Router: TELUS Actiontec T3200M (Gateway/Combo unit)Extender: TELUS Wi-Fi booster paired via WPS (broadcasting a second Wi-Fi name).

Note for Support: Everything worked perfectly until the recent Roon app update. The connection issues started immediately after updating. I am providing my network details as requested, but the issue appears to be triggered by the new software release.

12

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Following the update Roon Server cannot initiate on my iMac running Monterey. This config had worked perfectly prior to the update on Production.

Describe your network setup

All of my end points and the server are connected by Ethernet, and had worked perfectly prior before the update.

13

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Mac mini running Mac OS 12.7.6 as server stuck on 'Waiting for your Roon Server' and won't start up after latest update

Tell us about your home network

· all network on ethernet

14

Hello,

I have uploaded ips file and other logs that will allow you to analyze.

While waiting for you to generate a new version—since the problem appears to affect multiple ecosystems—could you provide the DMG for version 2.70 so that we macOS users can get our servers running again? Given the incident, that seems like the least you could do, and I don’t think it would require a huge effort from the Roon teams…

15

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· After update Roon (running on Mac OS as a server) is stuck on "waiting for Roon Server" and "your Roon Server doesn't appear to be running" and will not start whatever I do.

Tell us about your home network

· Running on home wifi network. No VPN.

16

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· 2.7.1 Roon Server won't start on macOS Ventura 13

Tell us about your home network

· Ethernet connected simple network; server accessible over WiFi

17

I have the same issue since the update last night

18

Hello @Glimmer

Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

19

Hello @Glimmer

Thank you for your message, and sorry to hear Roon Server didn’t come back after the update.

To help us figure out what’s happening, could you please send us the following:

Roon logs: please use the directions found here and send them over to our File Uploader.

Your operating system’s crash report: since this looks like Roon Server may be crashing on startup rather than simply not launching, we’d also like to see what your OS recorded at the time.

If you’re on a Mac, please open Console (Applications > Utilities > Console), select Crash Reports in the sidebar, find the most recent entry mentioning Roon or RoonServer from around when it failed to start, and export or copy that report.

Please include both the Roon logs and the crash report in the same upload, and let us know once it’s done so we can check the server for your files.

Thank you!

20

Hello @Maurizio_Arena

Thank you for your message, and sorry to hear Roon Server didn’t come back after the update.

To help us figure out what’s happening, could you please send us the following:

Roon logs: please use the directions found here and send them over to our File Uploader.

Your operating system’s crash report: since this looks like Roon Server may be crashing on startup rather than simply not launching, we’d also like to see what your OS recorded at the time.

If you’re on a Mac, please open Console (Applications > Utilities > Console), select Crash Reports in the sidebar, find the most recent entry mentioning Roon or RoonServer from around when it failed to start, and export or copy that report.

Please include both the Roon logs and the crash report in the same upload, and let us know once it’s done so we can check the server for your files.

Thank you!