SB3 won't connect to Roon Sever with McAFee turned on

[Jeff_Barham]

Hi,

I have just downloaded Roon and I am trying to get it running with my SB3

My Roon core is on a new Windows 10 PC and the SB3 I bought off eBay a few weeks ago.

So far things have gone quite smoothly but I cannot get the SB3 to connect to the Roon Server.

So far I have:

Done a factory reset on the SB3

Connected the SB3 to the network via Ethernet cable

Enabled Squeezebox support in the settings

The display on the SB3 Shows a message " Connect to Roon?" with the correct IP address for the computer where the core is located but it will not connect to the server.

In the Roon App under Audio Settings the app is just searching for Squeezebox devices with the spinning wheel constantly and doesn’t seem to be able to discover my SB3.

One other thing to mention is that the computer with the core on it is currently connected to the network by Wi-Fi.

Any Suggestions greatly appreciated.

Jeff

[SwissChris]

Have you tried to disable your firewall(s) for a moment?

[Jeff_Barham]

Thank you…feel a bit silly now, that worked a treat, it is connected now.

Don’t have a lot of experience with firewalls etc.

Kind regards
Jeff

[Jeff_Barham]

OK I turned the firewall back on and it has lost connection.

The computer has McAfee Antivirus installed

[SwissChris]

Well you have to adjust your firewall/antivirus settings permanently. Have a look here: https://kb.roonlabs.com/Why_can’t_Roon_Remote_Connect%3F

[Rugby (aka Daniel or Big Dan)]

@Jeff_Barham

computer with the core on it is currently connected to the network

The core should always be connect via ethernet.

[noris]

Hi @Jeff_Barham,

Glad to hear that you were able to narrow down the issue to the McAFee firewall!
For suggestions on how to modify the firewall to have Roon work properly, please see the following threads:

Mcafee Firewall settings for Roon 1.7

I believe I found the problem. Within Mcafee LifeSafe under Firewall/My Network Connections, My Netgear Wi-Fi router was set to Public instead of Private/Home network. All devices connected to a private home network are excluded from the firewall rules. Once changed to “Home”, everything started to work properly. I have no idea how it could have changed or why the previous version of Roon was not hindered by this. Thanks Anthony

Macbook Pro Core - Can't locate audio devices

Core Machine (Operating system/System info/Roon build number) Macbook Pro - Catalina - Roon version 1.7 (build 511) Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet) WI-FI Linksys E3200 Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.) Macbook USB to IFI Zen Dac Macbook USB to Peachtree Nova DAC 3 WIFI to Logitech Duet Description Of Issue Since the update to Catalina OS I’ve been having constant fails with au…

Adding Application Exception to McAfee Firewall

[Jeff_Barham]

Hi,

Thank you for the pointers everyone, under the McAfee Firewall Setting I had to change Roon and RAAT server to the following settings, I went through all the settings gradually reducing the security level but the ‘All Devices’ and ‘NetGuard’ off is the only combination that works

Hope this info helps

Kind regards
Jeff

[Wayne_Bull1 (Wayne Bull)]

Have you got LMS running on the squeezebox?

If so, this should be turned off.