Seagate External Hard Drive Not Recognized by NUC [ROCK] (ref#5PRPHU)

[Jeffrey_Lowy]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

I have a Seagate external hard drive. My NUC was reading it along with a WD Black drive. It suddenly stopped recognizing it.

Describe your network setup

Cox Panoramic wifi/Eero Mesh wifi. Nuc hard wired via Ethernet.

[Suedkiez (Just a fellow user like you)]

Was it plugged in all the time or had you unplugged it before this happened?

[Jeffrey_Lowy]

It was plugged in the entire time. I noticed this morning that I had several hundred fewer albums and several thousand fewer tracks in my library. I subsequently cjecked the drive by plugging it into my laptop and it’s fine. All the files are there and my computer recognized it immediately

[Suedkiez (Just a fellow user like you)]

Weird. Does it happen to be NTFS formatted?

[Jeffrey_Lowy]

I believe it is. I realize that’s not the ideal, but it doesn’t make sense that it would be recognized and able to play all files and suddenly stop? I’ve ordered a new drive and will format it differently, transfer the music files and try it that way.

[Suedkiez (Just a fellow user like you)]

@Jeffrey_Lowy

but it doesn’t make sense that it would be recognized and able to play all files and suddenly stop?

Not really, but who knows. You could try a disk check under Windows:

Roon Backup only on network shares?

I suppose that the checking for errors in the GUI should also do the right thing, but I am not sure. You could also try what I hinted at: Insert USB disk in Windows. Note the drive letter it receives, for example “e:” Search for “command” in the Windows Start menu When the command app is shown in the Start menu, rightclick it and click Run As Administrator [image] Enter chkdsk /f E: (using the correct drive letter) into the command window and press Enter This whole thing may not…

[Jeffrey_Lowy]

I bought a new external hard drive and formatted it as exFAT. The Roon server is reading it!

Is the whole issue that drive being formatted as NTSC that it would just stop reading it?

Off topic question…can I just transfer the files from the old disc to the new even though the discs are formatted differently?

[Rugby (aka Daniel or Big Dan)]

@Jeffrey_Lowy

can I just transfer the files from the old disc to the new even though the discs are formatted differently?

Yes, as long as you attach both to a PC that can read/see both formats, like Windows. Then it is just a matter of dragging and dropping the contents of one drive to the other.

[connor]

Hi @Jeffrey_Lowy,

Thank you for the report. We’ve activated diagnostics and can see RoonServer reporting that the Seagate drive is connected but not ready to mount.

If you’re continuing to encounter issues, then running a disk check:

• Connect the affected drive to a Windows PC
• Open CMD on the Windows PC
• Type chkdsk d: /f (assuming windows has assigned the external drive D)
• Safely eject drive from bottom taskbar area (if showing there)
• Connect drive to your ROCK again.

[Jeffrey_Lowy]

I purchased a new drive and formatted it exFAT. Unfortunately I don’t know if you’re seeing the new drive or if you saw the old drive when you ran diagnostics. I’m in the process of transferring files to the new drive to see if the server can read them.

[Jeffrey_Lowy]

I purchased a new external hard drive and formatted it to exFAT. Transferred all the files from the old hard drive and the server is reading the drive and all the files.

Apparently the other formatting is the issue and it’s conceivable that after reading the drive for several months it simple stopped?

Nevertheless thank you for the suggestions and the support. Back to loving all of my music in my Roon library

[Suedkiez (Just a fellow user like you)]

@Jeffrey_Lowy

Apparently the other formatting is the issue and it’s conceivable that after reading the drive for several months it simple stopped?

NTFS is difficult to support fully because it’s proprietary, so the Linux driver for NTFS is nowadays very careful if there is any sign of possible file system error, and then it refuses to mount the drive until it is verified, to avoid further damage. Usually it’s because the drive was disconnected or there was a power outage, but other causes are possible.

The CHKDSK with a Windows machine, as suggested above, may have cleared the issue. But long term you are probably better off with exFAT, anyway