Server and ARC issues after latest update (ref#L1LJ6T)

Support
1

Urgent-urgent-urgent

A major problem has just cropped up.
I just installed the latest update, and Roon is no longer working.
The server has disappeared, and ARC isn’t working either!
So, I’d appreciate some quick help.

2

Hi @Eric_Besemer,

Whilst waiting for Roon’s support team to follow up, could you confirm if Roon Remote can see Roon Server or not.

I’m asking as I’m see reports the RoonOS web admin page is displaying that Roon Servers is not running but actually (for those reporting) it is running.

3

The server is invisible after the update

IMG_0139
IMG_01392732×2048 203 KB

4

Thanks for sharing, other than a speculative reboot or reinstalling from RoonOS Web Admin page (if available) I’m out of ideas.

Let see what Roon say.

5

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into TIDAL, KKBox or nugs

Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?

· No

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 18.10 cet

Describe the issue

A major problem has just cropped up.
I just installed the latest update, and Roon is no longer working.
The server has disappeared, and ARC isn't working either!
So, I’d appreciate some quick help.

Describe your network setup

Rhein v1

6

I have done a new installation Carl, no success…

7

Did you lost connection to Carl?

8

Hi @Eric_Besemer

I’m not really sure what you’re asking, but if it’s about my system… it’s running fine (Early Access on Windows 11) … so not really comparable to your setup.

I’m not Roon, so don’t have access to your system logs, so unfortunately I can’t offer further assistance.

Roon support will see your updates and follow up here.

9

Hey @Eric_Besemer,

Thanks for writing in! I believe you may be running into a known issue with the recent update that our team is already working on a fix for.

Here is the community tracking thread around this issue, where we’ll be posting any future updates:

https://community.roonlabs.com/t/roonos-reports-server-isnt-running-despite-it-being-active-ticket-in-ref-oqaj97/323230/5

Thanks for your patience in the meantime!

10

Hi @Eric_Besemer

It’s better not to cross post, so I’ve moved your related posts to your support topic (for this issue) so all the history and advice is together.