Hey @David_Furry we greatly appreciate your patience while you waited for us to respond to your post!
We wanted to check in and see if you were still experiencing issues with static and skipping of tracks when attempting to play music in Roon?
If the issue is still ongoing, could you please provide a brief description of your current setup using this link as a guide?
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Sometimes static and skipping of tracks can occur when you’re using a wireless connection on the endpoints - if you’re using WiFi, could you try connecting your devices via a wired connection as a test?
My streaming path includes these components: Qobuz → Netgear RAX70 router → nucleus+ as roon server → AuraLic Aries G2.1 Roon End Point → May Kitsune DAC.
I also use a Silent Angel N16 audio grade switch. All devices are connected via Ethernet except for the remote iDevices. My iDevices include 3 iPad Air Gen 4’s and an iPhone 13 Promax. I also use a Win 11 laptop that is connected via eth for Roon remote control. My internet bandwidth is 1GB.
My analog path includes: Audio Research LS28SE Preamp, Bryston 3B Cubed Amp, Revel F226Be towers, 4 Rythmik 15" Powered subs.
I don’t use DSP in Roon. I have defined a 2 band parametric eq in the Aries 2.1 and I used to convert to PCM and upscale to 192Khz. However after the 880 client upgrade I turned off all DSP functions to see if it would help with the skipped songs, statis, etc and it made no difference.
This hdw and sfw cfg was in place and functioning for well over a year without issue. The issue started following the 880 upgrade.
(Smoke me a kipper, I'll be back for breakfast!)
Just a thought here.
Can you upgrade to build 884 on the Nucleus and see if any changes?
I have the same problems as David. Music played from Qobuz and locally (NucleusPlus SSD) stops quite often without any apparent reason. If I use my Auralic Aries 2.1 to stream Qobuz files I have no issues whatsoever. I have rebooted all devices in my setup several times with no effect.
It’d be easy to re-create the issue while debug is on if that would help Roon Support. The nucleus+ has been down for 21 days and I’d eat razor blades to get a legitimate troubleshooting pursuit started.
I had a similar problem appear after the 880 update. I moved the wifi channel to a less busy one and the problem stopped. I do still have problems with tidal pausing on airplay devices but it’s possible the latest update has moved the bar for wifi stability making previously viable systems unviable?!?
At this point looking at problems flooding the support area of this forum I’ve lost confidence in Roon. 16 days to answer your initial question. Support must be run pretty ragged.
@Ashley here you go: Roon Nucleus+ (1.8 / Build 884) / AURALiC ARIES G2.1 (Firmware 8.0 / Core 2.0 / Main 15110046). As stated above I do not use WIFI except for the Roon Remotes (iPad, iPhone, Mac) Thanks / Frank
My installed versions are the same as Frank’s:
Roon Nucleus+ 1.8 Build 884
iDevice Remotes (iPad/iPhone) 1.8 Build 884
Win 11 Remote 1.8 Build 884
AURALiC ARIES G2.1 (Firmware 8.0 / Core 2.0 / Main 15110046)
*My streaming experiences are the same as Frank’s:
Skipping/Static is present when using an Eth connected Win 11 Roon Remote to stream Qobuz
Skipping/Static is present when using WiFi connected iDevice Roon Remotes to stream Qobuz
No Skipping/Static is present when Auralic’s Lightning DS streams Qobuz
Can we turn on ‘Debug’ to log the events leading up to the Skipping/Static?
As mentioned above, Auralic released a firmware update on the same day that we released Build 880, which is most likely the cause of the behavior you both are experiencing. As the next step, we would recommend reaching out directly to Auralic for more information and for further assistance.
Sorry, but you can not be serious @ashley. If Roon thinks there is a problem regarding interoperability between a certified „Roon Ready“ device and Roon following a firmware release, you ask your customers to take care of the issue?
@Frank_Roesner it was not our intention to offend; we suggest reaching out to Auralic for more assistance since this is a wider issue impacting multiple users using Auralic devices. If the issue has been brought on by their firmware update, it would be best to be in contact with them.
It has been brought to my attention that this has been confirmed by Auralic. Please see this post, where Auralic provides an update to a user experiencing issues with their device: Auralic Firmware Update