Skipping when streaming from Qobuz with 1.7 update

Support
1

I’m experiencing this with Qobuz.

2 Likes
3

Hi @Daren_Peacock,

Sorry to hear that you’re experiencing this behavior, can I please request the following information so that we can better understand the issue?

  1. How often are you seeing this behavior? Is it once an hour, once a day, more/less? Does it seem to happen with specific content? What was the exact time this last happened?
  2. What type of Core do you have, what is the model/manufacturer and specifications (CPU/RAM)
  3. Does this behavior occur on multiple endpoints or are you just seeing it occur on one?
  4. What is your network setup like? Can you list how the Core and endpoints are connected?
  5. What is your internet connection download/upload speed? You can check this on speedtest.net
  6. What is the exact failure state - Does Roon fail to complete the song mid-way? Does this issue ever occur at the start of the track?
  7. Does logging in and out of Qobuz/TIDAL have any effect?

Once again apologies for the frustrations here, please let me know the above details when possible for our investigation. Thank you.

4

Hey @Daren_Peacock,

We just released Build 505 with some changes that we think will help here. Can you give it a shot and let us know how it goes?

More details are here:

Thanks!

5

Perfection. Fast as lightning, no problems so far. Great work Roon team.

1 Like
7

I’ve been steaming all day with no skips whatsoever.

1 Like
8

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