Got the update and thank you for that. Ever since the update though it takes 45 seconds to a minute for Roon to open on any of my devices. Using Nucleus+ as my Roon server. Is there another update that will take care of this, or is there a better fix?
Thanks
Hello @MICHAEL_DENNIS,
Thank you for reaching out and letting us know about the issue. Iâm sorry to hear that youâre experiencing a delay when opening Roon on your devices. I understand how frustrating this can be, and Iâm here to help.
The recent update didnât include any changes that could potentially impact this area, so we maybe looking at something environmental or setup \ device-specific. To start, Iâd recommend following the basic troubleshooting steps outlined on our support page. You can find detailed instructions and submit a support request if needed at the following link: Roon Support Request.
Once youâve completed the steps and submitted a request, feel free to ping me directly. Weâll look into this as soon as possible to ensure you have a smooth experience with Roon again.
Thank you for your patience and understanding.
Best regards,
Vova
I have had Roon for years and this has never happened since that recent update, so it is not a coincidence.
I have rebooted my modem and router and the problem is still there. Is there a way to go back to a former update?
Thanks
Hi @MICHAEL_DENNIS,
According to our servers, RoonServer is online on two separate machines in your network, including the Nucleus+ and a second computer. In this condition, Roon Remote canât automatically connect to a single RoonServer instance and displays the âWaiting for your Roon Serverâ screen you shared.
In the screenshot you shared from Roon Remote, what happens if you click âSelect a Different Roon Serverâ?
Have to you recently migrated your RoonServer to a Roon Remote desktop during troubleshooting? If so, youâll need to fully remove the non-Nucleus+ RoonServer installation by following these steps:
- Navigate to your Roonâs Database Location
- Find the folder that says âRoonServer"
- Rename it to âRoonServer_oldâ
Weâll watch for your response. Thank you!
Trying to figure out the online on two separate machines. Select a Different Roon Serverâ in the past has taken me to the option of running it from my PC, which I donât want to do. A couple of years ago I did that and it totally scrambled my library and I lost all of my saved playlists, etc. when I went back over to the Nucleus+. 95% of the time I use my persona/office PC to control all playback, etc. and the Nucleus+ is where all the storage is. I use my phone occasionally as a remote and also my laptop. Let me know if you need any other info from my end such as snapshots, etc.
Sorry I donât know all the logistics. Several years ago I used my PC and hard drive as the Core, and then purchased the Nucleus+ and moved the library over. I also do regular database backups on the Nucleus+. One problem Iâve had over and over in the past is when there is a power outage. Seems like it takes days to get up and running again because Roon canât find the network, then all of sudden it fine.
I responded 19days ago and have gotten no support. How can I get some help on this issue? It now takes at least almost two minutes to start Roon on my computer, and even longer from my iPhone and sometimes performs erratically, such as freezing up yet music is still playing. Switching between tracks also takes at least 10 seconds.
Thanks
Hi @MICHAEL_DENNIS,
Sorry for the delay in getting to your issue.
Following up here, I still see your windows machine running both as your Roon remote and running Roon Server. Is this on purpose?
Ideally, youâd only run the windows as a Roon remote, and have your Nucleus function as your server. If this is your current set up, please stop Roon Server from running on the windows. You can do this via the taskbar on the computer. Let me know how things perform after doing this.
On top of this, weâre also seeing multiple subnets within your local network, which could be causing some connection hiccups between Roon. I would test out temporarily disabling the other IP subnet and confirm that all your Roon devices are functioning on the same network.
Weâll be monitoring this thread for your reply. Thank you! 
Benjamin,
Thank you for the response.
We had a power outage here last night due to a storm for about a minute, so unfortunately itâs the same dilemma Iâve have been dealing with for years when that happens. After power comes back on the Nucleus no longer shows up on the network. It just wonât start and continually shows the display that I sent you on our first message indicating that Roon is trying to connect. If you could assist me in trying to resolve this problem every time Roon is rebooted, or power is disconnected it would be an enormous help to me. Nobody in the past has ever figured it out. Usually I resolve it by continuous hit and miss troubleshooting on my own by unplugging the Nucleus+, rebooting my router, plugging back in, etc. It takes days to start up again.
After that I would like to resolve the slow issue we were discussing.
Thanks,
Mike
Is there anybody there that can possibly help? Been without Roon and Arc for two days now. Iâve tried everything I can think of as far as rebooting the router, disconnecting Roon and reconnecting, etc.
This has been an ongoing issue for years when I have a power outage. I really think itâs time to move on to something else despite my lifetime upfront subscription and the cost of the Nucleus+
Hi @MICHAEL_DENNIS,
Do you have any protection for your power supplies when these outages happen? Power interruptions have previously been known to cause serious issues, including irreparable damage to the M.2 drive and, in some cases, potential database corruption.
I do suggest investing in a UPS if youâre already using one if power outages are frequent.
As a next step, please connect your Nucleus to a monitor via HDMI, and attempt to boot it up (still hardwired to your router) and share a screenshot. This will help us diagnose any potential hardware issues.
Power outages are not frequent fortunately. When I hook up a HDMI there is nothing but a blank screen. This has always been that in this situation as it has been requested before.
The power is on, the ethernet light is flashing and the unit is slightly warm as normal. The problem is it doesnât show up on my network after an outage and wonât connect.
I have attached screenshots that may help.
Hi @MICHAEL_DENNIS,
Does the same issue occur if you completely power down the Nucleus and leave it unplugged for a few minutes before powering back on?
If this is still the case, itâs likely best to send the device in for further analysis. You can get an RMA started by filling out the below typeform:
https://account.roon.app/en/contact/nucleus-troubleshooting/
The Nucleus use to reconnect after powering down and cooling off, but only after numerous attempts. This time it just wonât connect period.
Do the images I have attached look correct?
Could somebody please respond to my last message with the three images?
Hi @MICHAEL_DENNIS,
Since you arenât getting any output from the HDMI port on the Nucleus that indicates a hardware issue with your Nucleus. Please follow the link @benjamin gave you to fill out an RMA.
Is Roon Server running?
¡ Yes, Roon Server is turned on and running.
What do you see on your screen?
¡ "Looking for your Roon Server"
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
¡ No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
¡ No, the issue remains the same
Please select how you've connected your Roon Server to the internet
¡ Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
¡ Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
¡ My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
¡ I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
¡ *Windows*
Select any of the following components that are present in your local network setup
¡ None of the above
Describe the issue
Ever since the last power outage three weeks ago (which rarely happens) I have been unable to connect Nucleus+. I rebooted the modem and router, unplugged all connections to the Nucleus, waited sometimes overnight, and plugged back in and nothing works. It simply will not connect even though it is on and the ethernet light is flashing. None of the remotes connect either. Any advice from somebody who has had this problem and got it resolved would be greatly appreciated.
Describe your network setup
Nucleus+ is connected via ethernet to Netgear Nighthawk R7000. Modem is Arris Touchstone CM8200
Hi @MICHAEL_DENNIS,
Can you please share a screenshot of the Nucleus Web Admin page? This should show whether or not RoonOS has any diagnostic errors.
How can I send you a screen shot when I canât even access that page? I have already unsuccessfully attempted every method mentioned in how to access the interface. Thatâs the whole pointâŚI cannot connect to anything regarding Roon. It searches endlessly.
All I have is a screen shot from a year ago.
Letâs try a different diagnostic. Can you please connect your nucleus to a monitor via an HDMI cable and share a picture of what shows up on the screen?