What kind of performance/speed issue are you experiencing?
· The app takes a long time to respond to commands
Please try to reboot your Roon Server
· Yes, rebooting helps, but the issue returns after some time
Please try to reboot your networking gear (Router/Switches/etc.)
· No, the issue is still the same even after a reboot
Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?
· No, the issue is still the same
Does the issue happen on multiple Roon Remotes (controllers) or just one?
· Issue happens on multiple remotes
Router Domain Name System (DNS) change
· I was able to change my router's DNS servers but it did not help
What is the operating system of your Roon Server host machine?
· Nucleus
Which model Nucleus do you have?
· Nucleus+ Rev A
Timestamp of issue occurrences
· Slowness has been occurring constantly for the past several months (Jan, Feb, March). Noticing it right now: March 12 at 5:26pm ET.
Describe the issue
Roon is very slow responding to any command or search, and takes time to react to play commands
Describe your network setup
Frontier 1Gb fiber, TPlink routers and switches and wifi. Nucleus is connected via Ethernet. Everything else on my network works great except Roon.
Thanks for sharing your report! Could you please review your Roon Settings>Library>Clean Up Library / Skipped Files, and share a screenshot if you’re seeing any significant numbers here?
Is your Nucleus connected directly to your router?
Thanks for the quick reply. There are no skipped files. There were 25 deleted files in the library maintenance section and I cleaned those up.
The Nucleus is not connected to the router, it is connected to a switch in another room which is then connected to the router which is in a wiring closet. But I don’t think that is an issue - I remember testing it wired directly to the router a while back and it made no difference.
I have background audio analysis and background work scheduled for 1am-6am (I was hoping this feature would help, but it hasn’t).
I suspect this may have something to do with the large number of unidentified albums in my library. 5931 total albums and 855 are unidentified. This represents a large number of tracks: 104,000 total tracks, and 18,600 of them are unidentified (they are live recordings/bootlegs, mainly from a handful of artists). Performance was an issue for a long time until something changed maybe a year ago (I think that Roon made a change to address the issue of large numbers of unidentified albums). Performance was acceptable for some time, but now it seems worse than ever.
ARC is also very slow. I remember previously, Roon remote was very slow while ARC seemed to be very responsive.
That is a good chunk of tracks, if you temporarily disable your local watched folder, does performance pick back up? You should have more than enough RAM for sturdy performance.
Our team is working on some additional optimiziations around memory related issues for Nucleus and RoonOS that I believe should be included in an upcoming release that I’m confident should also help your case.
Yes, if I disable the local library, Roon performs very well. My Qoboz and Tidal favorites are only 512 albums. I’m also using Nugs. Although the performance problems were going on prior to Nugs.
After re-enabling the local library and then rebooting the Nucleus, Roon is performing well. Although That seems to be the pattern. It performs well directly after a reboot, and then eventually slows to a crawl. Yes, memory issues!
Understood, thank you @HeavyMetalDrummer - if all goes according to plan, these optimizations should hit production soon. I’ll ping you directly once these updates have been pushed and we can see how things perform under these circumstances.
