Mac mini late 2012
2.6GHz Quad core Intel i7
Networking Gear & Setup Details
BT Home Hub
2x Ubiquity UAP AC Lite AP’s
Connected Audio Devices
Sonos Play 5
Sonos Play 3
Sonos Play 1 x 3
Number of Tracks in Library
Music stored on DS918+ NAS
Description of Issue
After a period (indeterminate but around an hour) Roon loses contact with all Sonos devices whilst playing music with from. Restart of core may reconnect some devices.
All the devices are present on the Sonos manager
I have had the same issue since the day that build 911 was released. Mine is running Rock on an Intel Nuc
It lasts between 3 and 12 hours and then loses all Sonos devices and requires a restart of the Roon service to find all the devices and then we begin again
Just as some feedback, everytime I restart Roon all the Sonos devices reappear and stay until they drop off one by one and are finally all gone.
It seems strange that all your devices do not get found everytime.
Good luck Martin, there have been others who have given up as well, which is a pity as they should be able to sort this out. Roon is amazing on Roon Ready devices, but Sonos and Meridian seem to be second class citizens at the momen.
Hi @Yaohan you are losing potential customers with this poor level of service.
I have a lifetime license, so live with the twice a day reboots.
Thank you for helping out here, really appreciate, some clarification here:
about the service standard, sorry it took longer than it should, we are hiring more to fill in the blank but with the current circumstances, everything seems to slow down again. considering the scale of our user base, the current support team is trying their best to cope with the volume. (thus me involving here to help)
about sonos being second class citizens in Roon, i think the angle is reversed, Sonos does not welcome the compatibility so that we are the second class in their world. there are definitely areas we can improve but it is far more difficult than the roon ready world that we have control.
Yoahan many thanks for taking the time to respond.
It is good to see Roon building up their team as this is now a large community and one of the biggest complaints here on the forums is the time it takes to respond to calls for help.
For this I understand that Roon goes deep on Sonos and Sonos may not be helpful, and for most of my time it has worked great, but 1.8 broke it for a lot of users. As a past beta tester I reported this and made copious logs available, I managed to get rid of my problem by completely rebuilding my Sonos network, but it has come back again with the recent builds. I have made a serious offer to run different builds and help track down the problem, and I again make this offer to help resolve this issue.