Spinning wheel goes on and on after slight change in iTunes

This has happened twice now (two separate occasions for two different album changes); each time due to making some change in iTunes and then Roon updating for that change:


I have tried restarting the service; restarting my router and have restarted my mac. Nothing works to stop the spinning wheel. I also did this ping -c 4 metadata.sooloos.com and that was fine.

I only got rid of the spinning wheel when I identified the album (clicking on ‘unidentified’ and locating the album). So, it’s the process before that causes the issue: changing some metadata in iTunes and then Roon has this issue.

I got this from the log:

02/05 13:33:13 Trace: [dbperf] flush 0 bytes, 0 ops in 1639 ms (cumulative 2810571 bytes, 1678 ops in 9071 ms)
02/05 13:33:13 Debug: [identification] <884783> status: NetworkFailure
02/05 13:33:13 Warn: [identification] requeueing album that failed due to network (identifyalbum)
02/05 13:33:13 Trace: [dbperf] flush 0 bytes, 0 ops in 186 ms (cumulative 2810571 bytes, 1678 ops in 9257 ms)
02/05 13:33:13 Trace: [identification] album changed out from under us. aborting identification (in _SpinQueue)
02/05 13:33:15 Trace: [identification] <884783> Identifying album [Sviatoslav Richter - Haydn: Piano Sonatas: 2, 24, 32, 46 (vol. 1)] with 12 tracks
02/05 13:33:15 Debug: [metadata http post req]: https://metadata5.roonlabs.com/identifier/2/album?uid=f12e7dd5-98ff-4d45-b2db-fef8ab4cd335&lid=&token=1af206d2-0cdd-4ae1-958b-f46797b34b0c
02/05 13:33:15 Debug: [identification] <884783> identifier request id: a96100c4
02/05 13:33:15 Trace: [dbperf] flush 0 bytes, 0 ops in 934 ms (cumulative 2810571 bytes, 1678 ops in 10191 ms)

Hi @Afullmark, I moved this post to support category
Hope someone from @support will be able to assist

1 Like

Hi @Afullmark ----- Thank you for the report and my apologies for the troubles here. May I kindly ask you to please provide us with the details of your setup as seen here as well as a screenshot of your storage tab in Roon.