Starting Roon app causes my MacBook 10.15.7 to crash and reboot

Roon Core Machine


Networking Gear & Setup Details


Connected Audio Devices

Number of Tracks in Library

Description of Issue

Long wait then crash

Hey @Jacek_Ambroziak and welcome to the Roon community :wave:

We’re so sorry to hear that shortly after launching Roon, your Macbook crashes… :sweat: It is unlikely that Roon is causing your MacBook to crash, as our COO explains here:

As a first troubleshooting step, could you please check this driver?

Unlikely? I tried to start Roon twice. It goes to some state where where Apple’s colored disk appears and rotates (signifying “wait”) for a long time while the app is not responding. Can’t even quit the app. Twice the process ended up with system crash and reboot. No other app does this on my MacBook. I have therefore stopped trying.

Hi @Jacek_Ambroziak, Can you take a look at our install troubleshooting steps on MacOS?

If you’re still seeing issues after that can you please use the directions found here and send over a set of logs to our File Uploader? Thanks!