Stereo pair of Era 100s not playing in Roon after latest update (ref#5F1H1I) [Ticket In]

Support
45

Hi @Lee_A, @Michael_Mowery,

Thank you for your patience. The team is continuing to investigate Airplay2 issues on the Era 100.

Please try adding both Era 100 endpoints to the Apple Home app if you haven’t already. Pair them as a stereo device there.

Please additionally share a screenshot of the Device Setup page in Roon for the Airplay2 paired Era 100 Zone.

47

This is not limited to just paired Era 100’s. They don’t work at all in AirPlay II.

48

Thank you for trying, but I think I am done trying with this. I do not want them in my Home app, as they serve no purpose there for me and will just further clutter the Home app. These speakers worked fine without being in the Home before the Roon update that broke them.

Or maybe Sonos broke them? Whatever the case, the speakers are currently being troublesome with all apps, with the exception being that I can usually get them to work at some point. Usually opening the Sonos app, and or force quitting that app will get them to work for other apps. At this point I am probably going to replace them with something more reliable.

49

Hey @Lee_A,

We understand - it’s more so a temporary test for troubleshooting purposes, but if you’re not interested in giving that a try, we’ll absolutely still keep you updated on any progress our team makes. Thanks for your patience in the meantime :pray:

1 Like
50

How close are we to the actual update that will address the Era100 AirPlay issue? Have you been in contact with the Sonos techs? Clearly it’s a Roon issue as AirPlay works on other 3rd party apps.