· I previously reported that I was having issues with trying to play streamed music from Qobuz and the responses I got on line suggested it was a known issue with Qobuz. So I just tried to stream from Tidal [via Roon] and have the exact same issue. I try to play some song and Roon just keeps going down the list of music and starts playing some other song. So this is either a Roon issue or my hardware has issues.
Thank you for your report. We apologize that your report was inadvertently merged into the tracking thread for an ongoing issue between the Qobuz API and the content delivery network serving Roon. For clarity, that issue might also be affecting you, since certain tracks in the Qobuz catalog are affected for the majority of Roon users. Here’s the tracking thread as we make progress with Qobuz on that issue:
Your specific symptom here, “too many failures - stopping playback,” can have a multitude of causes. Sometimes, it results from the same issue seen above (the streaming service is not delivering data as expected, so Roon keeps trying and failing to play tracks in the queue).
Other times, it means the endpoint can’t accept the track format in which it’s being served. Does this occur with every Zone in Roon? Can you reproduce the issue with local files?
Please try ensuring a reliable DNS service is assigned in your router settings page. This helps prevent Roon from having to retry the URL for a Tidal/Qobuz track if it fails to resolve on the first pass.
We’ll watch for your reply and proceed from there. Thank you again.
No issue with ripped [local] music. And the endpoint doesn’t change anything. Any of my computers, iPad or my Trinnov has the same issue. What I now do find troubling is that I turned off [signed out of] Qobuz and enabled Tidal and the same thing is happening. Yesterday I shut down and restarted my Roon server [Small Green Computer] and it didn’t help. Also, the issue is “random’“ meaning that while a specific piece of music might not play at a specific instant, it may play later [briefly] then won’t play again the next time.
Is there a way to select one service or the other [Tidal vs Qobuz] to play a specific piece of music?
I tried unplugging and replugging the ethernet cable, unplugged and replugged the power cord to my Roon server and restarted. Same. FWIW, it does seem to be the same specific pieces of music that don’t work!!
Go to the VERSIONS tab of the album and choose the version you want to play. If the versions are in your Roon library, you can make one of them the primary version (which is the one that’s shown by default in My Albums).
You can also configure whether Tidal or Qobuz is used by default when you add an album to the Roon library:
Thanks for the updates! We’re seeing some very specific ‘Bad Media’ errors being thrown when Tidal playback is attempted. For some next troubleshooting steps, please:
Sign out and back into TIDAL in Roon Settings → Services — this forces a full token refresh.
Check TIDAL's streaming quality setting for the Sunroom Macbook zone (Settings → Audio → zone DSP/Quality) — if it's stuck on a format TIDAL's CDN is having trouble with, switching to FLAC/Lossless may bypass the bad MP3 CDN path. You can also test editing the streaming quality via your Tidal settings in Roon Settings>Services>Tidal>Edit
Let me know if any of the above help, thank you Chuck!
I was having all kinds of issues, so in discussion with the manufacturer of my Roon player [Small Green Computer] it was decided to send it in for testing. When it returns, hopefully my issues will have been resolved. If not, I will come back on here and continue to try and get things operating correctly. Thanks for your assistance.
Thanks for the update! In the meantime, if you’d like, you can set up a temporary Roon Server on your iMac, and log into Tidal from there to test if you experience the same issues.
Let me know if this is something you’d like to try.
