I’m going to move this thread to #support so it get’s the right attention. In the meantime, please describe the issue you have and also describe your setup in more detail. Does Roon work with local media? What happens when you try to play from TIDAL?
Many thanks for your quick reaction. I encounter the same problem other users having with Tidal and Roon:
If I want to play a song the system gives me to warnings. Song not available and too many failures, nevertheless the song is playable through the Tidal app. I found some threads with the same problem described. They were advised to clean the server cache and there is my problem. I don‘t know how to do it in the Linux terminal as there are so many places to look for it and I have no experience with the system.
If you know a place online with a step by step manual that would help a lot. Many thanks.
I would use the Synology File Manager to access this share, you shouldn’t need to use Putty if you have access via this way. Once you connect via the file manager, you’ll want to navigate to the location you specified as the Roon Database and you can refresh the cache there by using the above instructions.