There is an error during Update

[jesper1 (Jesper)]

Aften updating Roon i can’t log on to TIDAL and Qobuz. It says there is an error and I have to check my internet connection. But my internet is fine

[fietser]

Did you reboot router, switch, core, endpoints and everything else in your system?

[ged_hickman1]

I'm having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [See Staff Post - Manual Fix Avaliable]

Hello All, Thank you for your patience here as we have been looking into this issue. We have determined that out-of-date components on some very old operating systems running Roon Server were preventing connectivity to Roon’s cloud infrastructure, as well as our streaming partners. We have listed a procedure below to manually override this connectivity behavior, and restore your Roon functionality. Please note that you will only need to do this procedure once and the change will be retained. I…

In future post in the support area, your post is in the wilderness.

[benjamin]

Hi @jesper1,

I’ve merged your thread into the larger tracking thread on your issue - which also contains a manual fix for the time being. If you’re not able to get things up and running after going through the steps on the tracking thread, please let me know (you can tag me directly at @benjamin.)

Thanks!