Tidal load lag since update

Support
1

Hi,

Could be unrelated yet I am getting huge lag for tidal to load tracks 10 secs at a time since latest update.

Haven’t made any other changes to hardware or network etc. Anyone else having this issue?

Ray

3

Thanks for reaching out, @Ray_Beck! We appreciate you sharing your report with us.

To get started here, may I kindly ask that you please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Next, I’d like to get some more information about what exactly you are experiencing.

May I ask that you please elaborate on the issue you’re seeing here?

  • Are you seeing a 10 second delay in between TIDAL tracks? Or does playback stops after 10 seconds?
  • Just to confirm — Local media is not experiencing this issue?
  • If you play TIDAL outside of Roon (web player or app) do you experience the same behavior?
  • Is this happening for all audio zones? If you play to System Output do you still experience this?

Since the update have you tried rebooting your Core machine and networking hardware?

Thanks,
Dylan

5

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.