Tidal MQA Gives Error

Support
1

Core Machine (Operating system/System info/Roon build number)

2017 iMac/MacOS 10.15.6/Roon 1.7 Build 610

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet/Netgear R7800 Router/Netgear GS105 and GS108 Switches

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

NAD T 778 via Ethernet. Just updated the BluOS to 3.10.0

Description Of Issue

Have to admit that I just updated the NAD T 778 and the Roon Core before noticing this issue.

When I select any MQA song from Tidal, I get the message: Roon lost control of the audio device.

3

I am having the same issue with my NAD C388. I can only play MQA songs from Tidal if I disable the MQA core decoder in the advance settings for the amp.

4

Hi @John_Conte & @GKern,

If you try to set MQA Capabilites to None in the Device Setup tab and leave MQA Core Decorder on, do you still see issue?

5

Changing MQA Capabilities to No MQA Support does correct the issue.

Kind of defies logic though.

6

Yes, as with John, I can get the MQA song to play, but not surprisingly it will not do the second unfold.

7

Thanks for those additional details @GKern & @John_Conte, I have let the hardware team know to look into this further.

8

I’m having the same issue on my NAD T758. With MQA set to “Decoder and Renderer” I can’t play music from Tidal. With MQA set to “NoMQA Support” the music plays.

(BluOS 3.10.0, Roon 1.7 Build 610)

9

This issue is probably low priority for the support team but it happened exactly when I got my system to a point where I might be able to actually hear what MQA can offer. Any progress updates would be appreciated!

10

Hi @John_Conte,

We’re still working on investigating this issue and we’ve reached out to NAD.
No specific updates I can share at this time, but we’re looking into this.

1 Like
11

Have you tried “Renderer Only”?

12

Yes. Still gives the “Roon lost control of the audio device” error.

13

I was hoping the latest Roon update, 1.7 build 667, might resolve this issue but no.

14

NAD T 778 just updated BluOS to v3.12.2 but still can’t use MQA decoder and renderer.

15

Both the BluOs and the Roon updates were minor ones, if you read the relevant change logs.

I ended up just changing my Tidal settings to Hifi from Masters and then I don’t have to worry about it. I do not believe that one can hear a difference between the two - unless they are from different masters.

16

I found switching the m32 to turn off mqa renderer stops the error but I believe there is likely a quality reduction. My roon core is close enough to the Nad that I can use usb audio as well but it is a bit less convenient as I have to manually turn Nad on

17

Hi @John_Conte,

The NAD T778 is not yet a Roon Ready device and as such we cannot make any comments on what capabilities it has with Roon until certification is completed.

1 Like
18

Thanks! I’m hopeful that certification will bring an update that will provide full MQA support.

19

A post was split to a new topic: NAD M12 MQA Issue

20

Yes, still waiting.

21

Still waiting.