Tidal not working since their network issues [Solved - Changed DNS in Router]

[noris]

Hello @Mike_Ormerod,

Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please let me know more information regarding your setup using this thread as a guide?

I'm having a problem with Roon -- how do I report it?

Question about Roon? Having a problem? Start here. Frequently Asked Questions The Roon Labs Help Center is a great place to find answers to common questions or issues. Here are a few places to start: Getting Started With Roon Importing Your Music Collection Audio In Roon Browsing And Playing Music In Roon Managing Your Collection and Metadata If you’re still having a problem and need to contact Roon Support, see below. [image]

Generally speaking, when you experience issues with playing TIDAL content, it is a good toubleshooting step to clear the TIDAL cache. To do so please follow these instructions:

1. Shutdown your Roon App

2. Find and open your Roon database

3. Navigate to /Library/Roon/Cache

4. Move the contents of the /Cache folder elsewhere, like your desktop

5. Try restarting Roon and syncing Tidal in Roon Settings → Services → Edit Button next to TIDAL → Sync Library Now.

Please let me know if these instructions work and if you are still experiencing issues please let me know your setup details as per the thread linked above.

Thanks,
Noris