Titan setup error when adding folder with SSD (ref#X3X6X2)

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· Nucleus Titan

I'm having trouble with my Nucleus hardware

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· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

New Titan, all hooked up. Moved server from desktop pc to Titan. All formatted up. Equipped with 8TB Samsung ssd. Powered Titan up and no library, went to add a folder and I get a red box of “Unexpected Error”. Help.

The screenshot looks like you are trying to add a network share, but you if you are using an internal SSD in the Titan you should not have to do anything at all in this Settings > Storage dialog.

Instead, after installing the SSD and formatting the drive from the Web Administration Interface (which I believe you have done, else see here):

…the internal storage is added automatically in Settings > Storage and there is nothing you have to do:

Did you restore a backup of your previous Roon server? Did you follow the instructions for migrating a Roon server from another machine to a Nucleus?

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Since my server was my PC, did not back up to an external device. When I go into storage Nucleus does not show up. When I first logged in after installing it showed I had 2 servers, Titan and pc, I disconnected from pc. Now I think the backup was on that server? I see my backups on (C:)

Did I understand correctly that you installed the 8 TB SSD internally in the Titan?

If so, did you format it in the Web Administration Interface by clicking this button:

That’s OK in principle.

If you created them, then yes.

I don’t trust that everything is OK with these backups. Let’s simplify and create a new one:

  1. Attach a USB drive/stick to the PC
  2. Start Roon and RoonServer again on the PC, and reconnect to the RoonServer on the PC.
  3. In Roon, go to Settings > Backups
  4. Start creation of a new backup by clicking he Backup button:
  5. Choose the attached USB drive/stick as the backup location and create the backup.

Let’s stop here for the time being, so that we can get a defined status. Then we will continue once you confirm the first question about the internal SSD in the Nucleus and creating the backup on the PC.

Do I need to disconnect from the Titan?

ROON server icon doesn’t want to open

Yes, in the same way as you previously disconnected from the old PC and connected to the Titan. The Roon license can only be active on one server at a time.

On the old PC? Note that the RoonServer opens no window, it runs in the background, so you wouldn’t notice much if it launches. The only thing would be a little Roon icon in the notification area of the Windows taskbar, and if you right-click it there would be a little menu:

What happens if you launch the “Roon” app on the PC (i.e., the regular, graphical control app)?

Ok. Disconnected from Titan and launched the ROON app on pc and it allowed me to choose between pc and Titan. Launched the pc and immediately notice the spinner that music is being added. How do I stop this?

It‘s probably just rescanning. It doesn’t really matter, I think. Can you go to Settings > Backups, and can you find a list of previous backups by clicking the Browse button?

Yes, the folder for the backup

Right. So if your last existing backup is recent, you can copy the RoonBackup folder from the indicated location to the attached USB disk.

If you aren’t sure how old the last backup is, then you can create a new one by clicking Settings > Backup > Backup Now > Backup; choose the USB disk directly.

In fact, to cover all bases it would be best to do both: copy the existing backup folder to the USB disk AND create a new one.

When you have the backups, please also confirm my previous question:

Yes on the internal drive and was formatted. That’s where I think I didn’t do the backup. On your comment on settings>backups, I have folders on the right and on the left is the (C:) os then (E:) and then Dropbox. And at the bottom is “Select this folder” . Is that what I need to do? Or highlight the (E:) first then select the folder?

The internal storage SSD of the Titan and the backup of your old PC‘s Roon database have nothing whatsoever to do with each other. I have to admit that I’m confused by you repeatedly bringing them up together.

The C: drive in Windows is the system drive. Other disks have other letters. Most likely, the USB disk you attached is E. (That’s easy to check because it won’t be there if you don’t attach the USB disk). Select it and click Select This Folder. A new window will appear to confirm. Click Start.

Ok now backup status showing my Pc> (E:)> RoonBackups

Good. Wait until it’s done and then we‘ll continue. Shouldn’t normally take long (a few minutes) unless your library is huge.

Small just getting started with roon

OK, is it done?

I should add that in this case (“just getting started with Roon”) it may not be necessary to mess with the backup at all. You’d lose what you did with Roon on the PC, but maybe that’s not much. I only went there because in your first post you wrote, “Powered Titan up and no library”, so I figured you have a library that’s worthwhile saving.

So this backup is supposed to have music files or just Roon’s database? I’m thinking just Roon’s database. If that’s correct what’s next? Side question on the migration link you sent it says after the backup “shut down ROON” exactly what does that mean? You just close the app?

Just the database. If there’s nothing in it that you care for, you can skip this whole part. Then you’d simply start new on the Titan.

On the Titan, we will first have to make your storage work. I am still unclear about your status with this. Please post screenshots of what you see.

Well, it doesn’t say “Shut down Roon”, it says “Shut down your Roon Server”.

  • This isn’t strictly required and nothing bad will happen if you don’t, but it simplifies things in the next migration steps because it ensures that there aren’t two active Roon servers in the network.
  • Closing the graphical control app is NOT suffificient because the graphical app is not the server. There are two parts in Roon, the server and the control app. They can run on the same machine or different machines. If you install Roon on Windows, the control app and the server are both installed and you can run both (if you want to use a standalone Roon on Windows) or you can just run the control app (if the server is going to be on a separate machine like a Nucleus).
  • I.e., you have to shut down the Roon Server as it says.
    – The most simple way is, for the time being, to shut down the whole (Windows) computer where Roon was installed. This definitely ensures that the Roon Server on Windows doesn’t run. Obviously you can only do this if you don’t need this machine for other things in the meantime (like talking with me :slight_smile: )
    – Alternatively , simply quit the Roon Server process. This can be done from the previously-mentioned little Roon icon in the notification area of the Windows taskbar. Right-click it to open its little menu. Uncheck “Launch at startup?” (because in the future you will use the Titan as the Roon Server) and then click Quit to stop it:
    image

Communicating with you on iPhone while using the pc to update thing , how do you send a picture on this format