Just did it again for me. Previously it had jumped almost at the beginning of a track. This time it was mid track. Not good. If it happens more than two or three times more I will stop using Roon until it is fixed. I cannot have my music messed up like this.
We’re actively investigating this issue and working to determine what’s causing this problem for some (but not all) users.
One of the most important ways support helps resolve issues is by collecting information from mulitple people who are experiencing similar symptoms – often once we are look at logs we’re able to determine that two people with similar symptoms are actually experiencing different kinds of failures. And then we can proceed with appropriate next steps for each person.
This is why having multiple people in a single thread makes it harder for our team to collect information, particularly since we use these threads to track the status and logs for each report in our internal system.
I can assure you were are not ignoring any correlation here. The support category of the community site isn’t for discussion, as mentioned here.
Our advice for the moment is that anyone experiencing these symptoms (or any other issue) follow the instructions linked above, and open a new thread with the requested information.
I admit I was trolling a bit with that comment but there is a serious point, which is that it’s quite hard to get a sense of how your investigations are proceeding as there’s no central place to look. When you had the issue with loss of connectivity to qobuz/tidal a couple of weeks back, you put up a pinned thread with status. I think you should do something similar as the issue (or issues - correlation is not causation…) seems to be affecting enough subscribers to warrant it.