· There are various tracks that will not play on Roon. When this occurs the track info shows but the time progress bar will bounce back and forth. It will never start playing. Once I skip the track the next will play properly. If I try to return to the same track that was an issue will do the same thing.
Thank you for reporting this. That “bouncing” progress bar is a very specific symptom, but before we dive deeper, I need to confirm one vital detail:
Does this only happen with tracks from Qobuz, or does it also occur with music from your local library (files stored on your hard drive)?
If it’s Qobuz: We are currently tracking a known issue with the Qobuz CDN (Content Delivery Network) where Roon enters a high-speed retry loop because it isn’t receiving the audio data fast enough from their servers. This matches your “bouncing bar” description perfectly.
If it’s Local Files: This points toward a different issue—likely a bottleneck in your Eero Mesh network or an issue with your storage drive’s response time.
If you have any local files, try playing one. If it plays fine but a Qobuz track “bounces,” then we know for sure it’s the cloud sync issue.
To be certain the issue you’re facing is related to the known Qobuz CDN failures, could you send over set of Roon Server logs for us to analyze?
Please use the directions found here and send over a set of Roon Server logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
We’ve not seen any reply and want to ensure this issue isn’t related to a known problem. There might be a more immediate troubleshooting pathway available, but we’ll need logs to proceed (see post above).
Let us know if you still want assistance and we’ll watch for your response. Thank you!
Have not had a chance to do any logs. The issue hasn’t been as noticeable since a another update was pushed. However yesterday did notice a single track skip immediately instead of it just sitting.