Two search results of one track

Shaohua_Liu · February 7, 2019, 5:14am

Hello, I’m using a nuc7i5bnh with rock 1.0(build 159), roon version is 1.6, music is in a usb HDD plugged to the nuc. When I search for a track there are two same results, but only one track stored on the disk, if I click view all, one same track is displayed three times, whats the problem?

dylan · February 7, 2019, 11:49am

Hi @Shaohua_Liu,

Can you share a screenshot of what you’re seeing here?

Do you have a TIDAL or Qobuz account linked in Roon? If so, searching will yield results from them as well, not just results from your library.

Shaohua_Liu · February 8, 2019, 3:35am

In the screenshot, I searched “america”, two results displayed, but they are the same track in my disk. If search results are more than five and I click view all, one same track is displayed four times(not three). I don’t have any other account, all my music is stored in the USB HDD.

Shaohua_Liu · February 8, 2019, 3:43am

thanks for your reply

dylan · February 8, 2019, 1:28pm

Thank you for the info, @Shaohua_Liu!

If you navigate to this album do you see the Versions tab? Are there multiple versions of this album / track in your library or just the one?

Shaohua_Liu · February 9, 2019, 2:40am

Thanks, I don’t see any versions tab, there is only one version of this track in my library. When I click “view file info” of the two search results and each one shows the same file info. When I right click any one of the two results, they are selected both, and “1 selected” shows on the top left. This is not the case with this track, it’s the case with any search of any track.

kneville · February 9, 2019, 4:31am

If you select that album you’ll see the ‘Versions’ tab, assuming there are multiple versions. What about your storage locations? If you select Settings>Storage and post a screenshot, that may also shed some light on why you might be seeing duplicates.

Shaohua_Liu · February 9, 2019, 8:46am

Thanks. Now I have imported all the music from the usb disk into the internal storage, but there is nothing changed. I’m sure that every track in my storage has only one version.

kneville · February 9, 2019, 2:08pm

Hmm…you’ve reached the limits of my ability to assist. It’s likely that @dylan will be back to help out!

dylan · February 9, 2019, 6:17pm

Hi @Shaohua_Liu,

I spoke with the technical team about this and confirmed that we currently have a ticket in with our development team for this behavior. I can’t provide any specific timeframes for when this will be resolved, but I’ll be sure to update you here once more news is available.

Thanks for the report, we always appreciate the feedback!