Two search results of one track


(Shaohua Liu) #1

Hello, I’m using a nuc7i5bnh with rock 1.0(build 159), roon version is 1.6, music is in a usb HDD plugged to the nuc. When I search for a track there are two same results, but only one track stored on the disk, if I click view all, one same track is displayed three times, whats the problem?


(Dylan Caudill) #3

Hi @Shaohua_Liu,

Can you share a screenshot of what you’re seeing here?

Do you have a TIDAL or Qobuz account linked in Roon? If so, searching will yield results from them as well, not just results from your library.


(Shaohua Liu) #4


In the screenshot, I searched “america”, two results displayed, but they are the same track in my disk. If search results are more than five and I click view all, one same track is displayed four times(not three). I don’t have any other account, all my music is stored in the USB HDD.


(Shaohua Liu) #5

thanks for your reply


(Dylan Caudill) #6

Thank you for the info, @Shaohua_Liu!

If you navigate to this album do you see the Versions tab? Are there multiple versions of this album / track in your library or just the one?


(Shaohua Liu) #7

Thanks, I don’t see any versions tab, there is only one version of this track in my library. When I click “view file info” of the two search results and each one shows the same file info. When I right click any one of the two results, they are selected both, and “1 selected” shows on the top left. This is not the case with this track, it’s the case with any search of any track.


(Kevin) #8

If you select that album you’ll see the ‘Versions’ tab, assuming there are multiple versions. What about your storage locations? If you select Settings>Storage and post a screenshot, that may also shed some light on why you might be seeing duplicates.


(Shaohua Liu) #9

Thanks. Now I have imported all the music from the usb disk into the internal storage, but there is nothing changed. I’m sure that every track in my storage has only one version.



(Kevin) #10

Hmm…you’ve reached the limits of my ability to assist. It’s likely that @dylan will be back to help out!


(Dylan Caudill) #11

Hi @Shaohua_Liu,

I spoke with the technical team about this and confirmed that we currently have a ticket in with our development team for this behavior. I can’t provide any specific timeframes for when this will be resolved, but I’ll be sure to update you here once more news is available.

Thanks for the report, we always appreciate the feedback!


(Shaohua Liu) #12

OK, thanks a lot!


(Dylan Caudill) #13

Hi @Shaohua_Liu,

I wanted to reach out and let you know that this has been resolved in our latest update, Build 401. You can read more about the update here:


(Shaohua Liu) #14

Thanks,I have updated to 1.6(401), and I reboot the nuc, but the case of duplicate search results didn’t change.


(Dylan Caudill) #15

Hi @Shaohua_Liu,

Can you share a screenshot of what you’re seeing here?


(Shaohua Liu) #16

I just imported some tracks of lady gaga.


(Shaohua Liu) #18



(Dylan Caudill) #19

Hi @Shaohua_Liu,

Can you navigate to Settings > About and confirm that your remote device is also updated to Version 1.6 (build 401) and not just the Core?

Thanks!


(Shaohua Liu) #20

Oh, the remote device is still in updating, I’ll try after it complete.


(Shaohua Liu) #21

It’s ok now, thanks:smiley:


(system) closed #22

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.