Unable to access streamer via File Explorer on Windows 11 (ref#JKU5K8)

Thank you for the response.

Unfortunately, typing in the IP address directly as you suggested results in the same error message.

I sent an email to Jim Salk asking if he would still provide support. Sadly, Salk Sound is no longer in business☹️. I’m waiting to hear back. Hopefully the email address I have is still good.

Head to the ‘How to solve the issues’ section. This regained access to my Rock Data share which is guest (no login required).

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Thanks.

I saw that article earlier, but was confused by it. I thought since I’m using Home Edition, only step 8 applied (I tried that but it didn’t help). Looking back through it just now, I see one of the earlier steps refering to Home Edition, so I’m now thinking I didn’t do it right.

Would you mind if I PM you for help going through the steps?

I must admit the comment about making your computer/network much less safe concerns me. Should I be?

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I’ll do my best :+1:

Doing more thinking about options to get ripped CD files to Roon in case I cannot get my Win 11 computer to access the drives/files on my streamer.

I noticed my router has a couple USB ports that can accept a portable USB HDD. Assuming my Win 11 computer and my streamer can access a USB HDD connected directly to the router, I could rip CDs using my Win 11 computer directly to the USB HDD connected to the router, then add it as a Watched Folder in Roon.

Does this sound like a good option? Any downsides to doing it this way?

I would have to rethink how I perform backups of the music files.

Currently, I log into the streamer using a terminal emulator (Tera Term), then issue rsync commands that syncs the internal HDD (houses music files, set as Watch Folder in Roon) to each of the two external USB HDDs connected directly to the streamer (they house backups for music files and Roon Database). I like the way this just makes incremental changes; ie adds new music files that were saved on the internal HDD, saves any tag/metadata changes I have made to existing music files, etc).

If I connected a USB HDD directly to the router, making it the Watched Folder in Roon, I would need a different way to sync/back up the music files to my two other external USB HDDs. Suggestions?

I’d appreciate feedback on this idea or suggestions for an easier/simpler setup.

Thanks.

Apparently, a recent update to Windows 11 has shut down access to the solution in this article for Windows 11 Home Edition (step 8 in the article).
Accessing a third-party NAS with SMB in Windows 11 24H2 may fail | Microsoft Community Hub

Another user here, who previously was able to fix this issue using these steps, now reports that after a recent Win 11 update, access is denied when trying to run the commands (I get the same Access denied message) and he again cannot access the drives/files on his Roon Rock machine.

Hi Saturn are you running Windows 11 24H2 as it has recently started rolling out more widely in the last couple of weeks.

To find out press Windows Key + R and type winver

Just interested if this is related to the most recent Windows update or the latest windows version

I’ll double check and see. I assume it is running 24H2 version since it updated in the last few days.

I suspect this is going to negatively impact a lot of Roon users. :frowning:

That’ll be me :wink:

I was using the latest Windows 11 Pro with all updates.

Last night I followed the guides instructions for 11 Pro and it worked. Before this I could not access my Rock Data share. Afterwards I could.

When I finally went to bed 03:30am and the woke at 08:00am, it appeared an update from Microsoft ran and the Rock Data share was gone.

I undid the steps in the guide, rebooted.

Ran the steps again and no dice.

The Home Edition guide Powershell route may have worked before, but now seems to give an access denied error.

Someone else from here :grin:, said to run Powershell as Admin.

I’ve since shut down my Windows machine and popped Rock back on it.

I’m planning on a DietPi or Ubuntu based install in a few days and will unlikely revisit Windows anytime soon.

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Every time there is a change like this it does have a very negative impact and causes a lot of stress for normal users like yourself.

24H2 is currently only on a small percentage of machines and 2 of my 3 PCS have got it in the last few days. My other machines still got the December update as per usual.

All my devices are running Windows 11 Pro

How are you ripping CDs and transferring the files to Roon?

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It may have been that File Explorer just forgot about the existence of the ROCK/NUC system - it has a habit of doing that. FWIW, I run Windows 11 Pro, 24H2 build 26100.2605 and can access my ROCK/NUC system so long as I type in \\ROCK\ in File Explorer. Mapping a drive to it puts in a permanent link in File Explorer, so I don’t have to bother looking in \\Network for the Roon Server.

Previously I was using dBPoweramp on Windows. I’ve also used the CD Ripper function on Rock :face_with_peeking_eye:. If I do it this way I can later use the export function which adds the metadata from Roon. Depends how lazy I am. Put CD in, Roc spits it out. Put another in and so on. Most times Roon/Rock has identified correctly. Some need manual intervention.

Lately I haven’t been ripping CDs, I’m spinning them.

I’m also buying downloads more as well, from Bandcamp.

Whilst Qobuz forms a large portion of my listening, I want to retain physical media playback as much as possible now that I’ve got CDs and vinyl.

Thanks Geoff :+1:

Yeah I did this. Which now makes it more odd because you are on 24h2. I just remember Windows was showing an update waiting to be installed last night and I have it set to update in the wee hours of the morning. Usually after Roon backups.

My 2 + 2 may not be 4, but it I’m out of ideas why.

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When I type \splayer\ in File Explorer, I get the “Cannot Access” error message mentioned in my earlier post.

In my old Win 10 computer, the Salkstream would sometimes disappear from File Explorer, but typing in \splayer allowed access, just like you described. After a few times of this happening, I pinned a shortcut to \splayer to the Quick Access column in File Explorer, which always works no problem.

Is it possible “mapping a drive” would be a workaround for my Win 11 Home Ed computer? Or does the Win 11 computer have to be able to access the drive first before being able to “map” it (my apologies, I don’t know what drive mapping is or what is involved in setting up).

(Hmmm…why doesn’t this forum let me post a double backslash in front of splayer? The double backslash appears in the response field, but changes to a single backslash when posted)

The nature if the forums, use 3 and it will display 2

It’s showing 24H2 OS Build 26100.2605

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I did think it would be 24H2 but always good to confirm that

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We have a winner!!!

Apparently, I wasn’t understanding this statement in step 8 from the instructions posted about how to fix this issue;

" a. On the Start Menu search, type powershell then under the Windows PowerShell app, click Run as administrator. Accept the elevation prompt."

I thought since I’m listed as an Administator on my computer, I was already running it as Administrator. @Menzies sent me a link to a video that explicitly showed I needed first right click on Powershell, then select Run as Administrator. When I took that extra step, it allowed me to run the two commands in step 8. Now I’m able to access the drives/files on the Salkstream.

I greatly appreciate everyone’s help, especially @Menzies who stuck with me in the middle of the night and really simplify the steps to help make it more clear to me. :hugs:

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Aw-shucks :smiling_face:

I’m glad a solution was found, and it may help others in a similar situation in the future.

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