Unable to Connect to New Roon Server on Cirrus7 (ref#3UGIAB)

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· *Antivirus* *software *installed on RoonServer _or _Roon Remotes

You mentioned antivirus software. Please select the specific Antivirus you have from the list below

· Avira

Click below for next steps with a Avira Antivirus

· I still need help.

Describe the issue

hi, my prom is connecting to my new roon-server. had a nuc10 i7 64GB ram and changed to a cirrus7. have deleted the roon-server on my nuc, but still getting no collection to my server, which is not seen on my network, but seen in my fritzbox.

Describe your network setup

my collection is on a Synology DS 418, router is a fritz!box 7590, server is ROCK, remotes are iphone & NUC 10 i7

[Moderator edit: This and the associated replies have been merged in from Roon Software Discussion.

After importing my 50GB backup of my old NUC to my new ROCK the machine is initializing for 4 hours or more, is this correct?

What’s the specification of your new ROCK server, how is it connected to the network, and where is the media storage located?

it´s a linux-based intel i9 / 128GM Ram
grafik
my storage is Synology DS418 LAN
network Fritz! Box 7590

Using GB ethernet I presume?

yep


“Missing Codecs” won´t be the reason?!

Depends on the format of your files.

But to be honest, as hardly anyone has a collection as large as yours, hardly anyone can say what amount of time it will take or when it is too much and something is wrong. Only a look into your Roon Server’s logs may reveal if something is amiss or not.

I’ve sent my logs…

16.27 starting roon
Screenshot 2025-06-22 162826
17.23 ?


“NETCUP” is new and unkown…

21.43


same here, vmi1322985 is new to me but cause it´s linux I think, it´s the ROCK
NETCUP may be my old PC “Büro”

the view next morning:

Hi @Matz,

It’s unlikely the community will be able to solve this issue thus I recommend you seek assistance from Roon technical support.

The other Roon servers listed on your screenshots are related to the ongoing issue which is affecting a significant number of Roon users.
Whilst clearly not right, I believe they are related to your specific issue.

PS when uploading Roon logs, it’s recommended to zip the whole log folder and then upload the zip file.

———

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.

Your responses will auto-generate a Community thread in the appropriate section.

1 Like

Hi @Matz, I see you have now created a support request :+1:
I’ve moved over all posts from your Roon Software Discussion topic so all the history is together.

Hi @Matz,

Thanks for reaching out about this issue. To help us move forward with troubleshooting, the best next step would be to review your logs.

Could you clarify which remote is experiencing the problem? The remote devices we’re seeing on our end appear to be connected to different networks than your Cirrus7 server, so it’s difficult to tell which one we should investigate.

Hello, I actually only have one network. The remote devices should be my NUC and my iPhone, and maybe an iPad too…

The strange thing is that this error only occurs when I have my backup installed; it works without a backup…

without backup it´s working:


but in this case I have to repeat the work of the last 5 years, renaming, tagging, putting cd´s together…

want to use “this PC” only as Remote, but it is still declared as “server”
I´m unable to rename “Roon Server”, cause it´s running?! although I´m using “ROCK”

This isn’t an issue since only one server will be active. But, you should be able to disable the server from the Windows task bar icon.

To rename the old server, you need to enable it, go to Settings → General, and edit it’s name. However, if you are using it just as a bridge, the name isn’t important.

Another thing to be mindful of is that the new server (NUC) will inherit the old server’s name when you restore a backup from the old server (PC).

Therefore, it is a good idea to power down the old server while setting up and renaming the new server.