Unable to Connect to Roon Server After Network Update (ref#DRNXHG)

[Moy]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Rock on simple Ethernet network. After today’s update not able to connect to Roon server. Trying all things mentioned

[DrTone (Jeff)]

Can you access the web interface of your Rock device?

[Moy]

Yes, I can access it no problem.

[Moy]

I restart it again, and still can’t connect

The same can’t connect notice

[Moy]

The server service stopped after restarting

So can’t connect.
This happened today after applying todays update from app

Restart again showing running but can’t connect

[Moy]

When I click on my ROCK link

This is the version running

It shows running but can’t connect

Edit
I was able to connect finally after shutting down my ROCK and manually disconnecting the NUC and restarting it again.

BTW Hong Kong doesn’t have any country firewall restrictions at this point.

[benjamin]

Hi @Moy,

Thanks for taking the time to write in! Unfortunately, based on your status, and if no upstream services are reliable, you may need to try a different proxy service or VPN. Roon however isn’t equipped to provide guidance on how to bypass state firewall restrictions, but users have gathered useful anecdotes in threads like this: Is Roon banned in China?

I hope this may help as it falls outside the scope of support.