Unable to play hi res content using an Audiophilio SPIDF converter

Thanks @Paul_Kovit, we’ll keep an eye out for your follow up!

-Eric

@mike
@Eric

Here’s a sequence I just went through:

At 11:56 tried playing 24 96 file. It worked.
Then played red book file. It worked.
Then played 24 96 file. Didn’t work.
Then played red book file. It worked.
Then played 24 96 file. Didn’t work.
Then played 24 48 file. It worked.
Then played 24 96 file. It worked.

So it seems the problem occurs with DSD or 24bit above 48k.

When I turn volume leveling to “auto” everything works. That has been my work-around for the last month. Obviously I’d prefer to have it work without a work-around.
Thanks,
Paul

Hi @Paul_Kovit ---- Thanks for the follow up! We’ll have a look at the diagnostic report and see what we can come up with based on the time frames you’ve provided :thumbsup:

Your patience is appreciated!

-Eric

Hi @Paul_Kovit ---- Touching base with because it looks like we only got a partial diagnostics report from your system :head_bandage: Not sure why this would happen but I have since re-enabled this function (diagnostics) on your account, so the next time your core comes online we should receive the complete report.

Please remind me, you’re still hosting the Roon core on the 2013 iMac, yes?

From one of your previous posts:

Running Roon on a 2013 iMac running 10.8.4
Using a SPDIF converter to Naim DAC (not the v1)
Synology NAS

-Eric

Yes, still using 2013 Mac.

I’ll be turning on the system early Friday afternoon so hopefully you’ll be able to get what you need after that.

Thanks for touching base @Paul_Kovit, I will keep an eye out for the diagnostic report this afternoon.

-Eric

Hi Eric,
I launched Roon at 1:49PM EDT

Thanks @Paul_Kovit, confirming that the diagnostics report containing your logs have been received!

-Eric

@Eric
@support

Hi Eric,
I haven’t heard from you in a while and am wondering if any progress has been made on my situation. I’ve just downloaded and launched the latest upgrade and things are worse than ever. Now I am intermittently experiencing no playback with hi res OR redbook. Was your engineering team ever able to find out anything based on my diagnostic reports? Were you ever able to procure an audiophileo for testing purposes. It’s been a few months with having to use work-arounds and you can imagine I’m getting pretty frustrated. Do you need me to send you my audiophileo for testing? Do I need to purchase another solution?

Thanks,
Paul

I think this is where we got stuck – we needed gear to move forward, and we were following up to see if they would accommodate.

Let me double-check that and we’ll follow up with you soon – we appreciate your patience here Paul.

Fyi, I am having the same issue with my audiophillio2 v1.36 on a 2017 iMac 10.12.6.

I cannot play hi res content without enabling auto volume leveling.

@support
@mike
@Eric

Happy New Year!

Just checking in to see if you’re making any headway with the Audiophileo issue.
Thanks,
Paul

Hi, I have the same issue as Paul with my audiophillio 2 and would really appreciate it if this could be fixed.

Thanks,
Dan.

We spoke with Audiophilio in late December, and they were working on getting on us some hardware to test against.

As soon as we have the gear in hand and have a look, we’ll post an update here guys. Thanks for your patience all!

@mike
@support

Any updates for for us?
Thanks,
Paul

Unfortunately, I don’t have a lot of news to report here. We’ve been told by Audiophilio that they would be able to make loaners available, but they weren’t able to confirm when that would happen.

This kind of holding pattern is frustrating for us as well, but unfortunately there’s no way for us to move forward here without gear to test on.

Sorry I don’t have more progress to report @Paul_Kovit.

@support
@mike

Any news on the solution to this problem?

I also have an audiophilleo2 and experiencing the same problems as others here.

The problem only happens in roon as you probably already know… I can play both Tidal Masters and redbook on the tidal app with no issue through my audiophilleo2. It’s not a good thing that the free tidal app is able to switch sample rates on audiophilleo2 correctly and Roon paid app is not. Please help !!!

Hey @Rafael_Garcia – so far we haven’t had any luck getting any hardware from Audiophilleo, and that’s going to make it extremely hard for us to move forward on this issue.

I’ll check again, but at this point the best thing you can do is probably to let them know Roon support is important to you.

Also, if you’re talking with someone at Audiophilleo, feel free to have them get in touch with us directly, since we can also provide them access to Roon to help get this resolved.

Sorry there isn’t more we can do here!

Thanks for the reply @mike

I am in contact with audiophilleo about this issue and have provide them with the link to this conversation as well. Hope the 2 companies can coordinate the troubleshooting in favor of customer satisfaction.

I am also willing to ship my audiophilleo2 unit to you if that helps expedite the resolution of this problem. Please let me know how can I help.

1 Like

Hi

following up on this issue which has not been resolved yet.

Thanks,
Leon