Unable to play Tidal songs in Roon

Support
1

Hi @dylan,

I am also unable to play Tidal songs in Roon although I am am able to play my non-Tidal tracks in Roon and I can also stream Tidal through the Tidal app.

I have not seen anywhere in the community discussions that mention a fix. Is there support for this issue?

2

Hi,

The Roon @support team prefer one topic per customer’s issue… so they are able to track it and focus on each individual problem. hence I split out your topic.

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup and the nature of the issue using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they have a clear understanding of how your devices are connected.

3

Hello @Scott_Hastings,

I’m so sorry that your post happened because of an issue. We’d love to help.

Two things we could try that might help are:

  1. Logging in and out of TIDAL in Roon:
  • Navigate to Settings → Services and log out of TIDAL
  • Restart your Roon Core
  • Log back into TIDAL in Settings → Services
  1. Clear the TIDAL cache:
  • Exit out of Roon
  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

Thanks in advance.

Also, sharing the information @Carl has asked for (thanks @Carl) would help all the more in case the above steps don’t help.

4

Thanks for the suggestion, Rebeka. Unfortunately, that didn’t help. My tracks from Tidal show up on the screen but do not play.

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5

Hey @Scott_Hastings,

I cannot apologize enough for missing out on your reply until today :see_no_evil:

I was wondering, is there anything we can do to help today instead? :nerd_face: