Unable to restore backed up Roon database (ref#A7RUV9)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus Rev B

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

Can't restore backed up database

2

Hey @dwgaao,

Thanks for writing in and for sharing your report! Could you provide a bit more information on where in the backup process you’re running into issues?

Are you able to select and begin the restore process? Or, are you having trouble getting your Nucleus to recognize your backup location?

Here are a few KB articles all around backups that may help you:

We’ll be monitoring for your reply, thank you! :+1:

3

Hi @dwgaao,

Our diagnostic servers show an active session on the affected unit in the last few days. Are we correct in assuming that you were able to restore this Backup since you first posted, or have you started a new database from scratch?

4

We’re going to allow this thread to auto-close due to inactivity at this time, but please reach out in a new tech support request if you require additional support and we’ll promptly re-open the case. Thanks!