Unauthorized error when logging into Qobuz via Roon (ref#TNMHJV)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 2:40pm EDT

Describe the issue

I type in the same email and password that I log into qobuz in a web browser (which works) and I get an unauthorized error in Roon

Describe your network setup

Too much to list here -Im an IT professional - my network is good

2

Was the account created via Apple/Google/Facebook per chance?

3

It was created with Google - But I have also tried changing my password many times in Qobuz which accepts the new password and I can log into Qobuz with it – just not in Roon

4

Sometimes it needs to clear the cache, try rebooting or if this doesn’t help try this:

5

Hi @d.manoni,

The Roon Community account from which you’re writing is not associated with an active Roon license. Do you use a separate email for Roon Community than for Roon itself? Don’t share the email here, just let us know and we’ll reach out via PM. Thanks!