Unauthorized error when logging into Qobuz via Roon (ref#TNMHJV)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 2:40pm EDT

Describe the issue

I type in the same email and password that I log into qobuz in a web browser (which works) and I get an unauthorized error in Roon

Describe your network setup

Too much to list here -Im an IT professional - my network is good

2

Was the account created via Apple/Google/Facebook per chance?

3

It was created with Google - But I have also tried changing my password many times in Qobuz which accepts the new password and I can log into Qobuz with it – just not in Roon

4

Sometimes it needs to clear the cache, try rebooting or if this doesn’t help try this:

5

Hi @d.manoni,

The Roon Community account from which you’re writing is not associated with an active Roon license. Do you use a separate email for Roon Community than for Roon itself? Don’t share the email here, just let us know and we’ll reach out via PM. Thanks!

7

Hi @d.manoni,

Wanted to follow up on this. Have you had a chance to confirm whether you use a different email for Roon Community than you do for your Roon account? If so, just let us know that, and we can reach out via PM without you sharing the address here. Thanks!