As the close message says, it was autoclosed 14 days after the last post, I think it’s the default in Support. Previously there were never 14 days between posts, so that didn’t happen. Maybe it should be reopened, though.
The forum is not the support ticketing system - Roon Labs use an internal system for that. If there had been anything to report, or the support team required additional information, then they would have responded in the thread and reopened it.
So would it be a correct interpretation that, as long as a topic in the Support section of the community has the “Roon Investigating” label, but this issue has not been resolved, this means that it is somewhere in the pipeline? In other words, it’s not because a topic is “closed” on the community that it is closed for Roon?
Of course this does not say anything about how actively Roon is investigating, or with which priority of the issue is being investigated…
Flag one of your posts in the topic as “other” and request the topic is reopened because you wish to add new information. Roon staff or a moderator will then action.
That said, if it’s a “me too post, I have also have this issue” the standing advice is to create a new support ticket for it, and leave it down to Roon’s @support team to merge if they deem appropriate.
Doing so via Technical Support Request will equip the Roon Technical Support team to then assist you directly.