Display issue with Chromecasting on Sony Bravia TV [Roon Investigating]

[Christian_Youlton (Chris)]

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What’s happening?

I'm having trouble playing music

What best describes your playback issue?

Other

I cannot Chromecast my Sony Bravia. Chromecast works on my other Sony tv and chromecast works on this TV via tidal app. I’ve factory reset tv, restarted core twice and still I cannot enable this tv in settings. Thanks

[BlackJack]

Maybe one of the solutions posted by other users my help you:

Chromecast on Sony TV no longer working after update

Huh, I just restarted Roon and the issue is solved. The TV is back as both audio and display endpoints.

Sony TV Built-In Chromecast Display Problem

Problem solved, at least for now. I consulted the Sony website and found that I had to restart the television using the settings, not simply turn it off and on. So far so good. Thanks for all your help.

[Christian_Youlton (Chris)]

Unfortunately not. Checked those and others before posting.

[Christian_Youlton (Chris)]

It’s not the TV as Audirvāna is behaving via chromecast out of the same Mac and Acc’s. I’m currently reinstalling macOS and then roon to see if that jolts it back into life

[daniel]

Hi @Christian_Youlton,
Thank you for your patience while we worked through the queue. This might seem a bit obvious but just to be sure have you enabled the TV as an endpoint in Roon settings → displays?

[Christian_Youlton (Chris)]

Hi Daniel and Yes mate. I’ve just plugged a Google tv chromecast in and that works fine as we as Tidal being able to cast to the TV as well has got me baffled. It’s seems to be just roon to just that tv’s built in chromecast.

Thanks in advance

[benjamin]

Hi @Christian_Youlton,

Apologies for the delay in following up!

Could you please reproduce the issue (attempt to connect) and take note of the specific date and time, and share that info here? From there, we’ll enable diagnostic mode to your Roon Server for a more in-depth investigation.

[Christian_Youlton (Chris)]

Hi mate. All done at 07.33am on 23/3/24

[benjamin]

Hi @Christian_Youlton,

Thanks for sending that timestamp over! We’ve found the correlating error trace and are chatting with our development team to acquire more information.

In the meantime, have you checked the firmware version for the TV? Does it need an update? Have you tested re-installing the current version? Let me know if that changes your issue outcome.

[Christian_Youlton (Chris)]

All checked and up to date. All bits have been uninstalled and re-installed multiple times.

Thanks

[benjamin]

Hey @Christian_Youlton,

Thanks for the update. We are seeing two Bravia TVs tied to your Roon Server, a BRAVIA 4K 2015
and a BRAVIA 4K GB ATV3. Which TV is having the issues specifically?

@Christian_Youlton

All checked and up to date. All bits have been uninstalled and re-installed multiple times.

And this is with the overall software tied to the built in chromecast, correct?

• Is your Google Home app and Chrome app up-to-date?
• Are you using any kind of VPN or proxy? Do you have the option to connect the TV via ethernet to the same router your server is connected to?

I should have more information from our development team soon.

[Christian_Youlton (Chris)]

Bravia 4K 2015 is the one having issues

Home and chrome app up to date

VPN - private relay. I have turned this off and exhibits same behaviour

TV is connected via Ethernet to same router as core.

No joy still

[benjamin]

Hey @Christian_Youlton,

Our development team was able to review your case today and have a few follow-up questions:

-Does the issue persist if you completely unplug and disable the other Bravia TV?
-Aside from Chromecast firmware, are you able to review the firmware version of the TV itself and reinstall/check for updates?

[Christian_Youlton (Chris)]

Hello mate

In order:

Yes

Already reinstalled all firmware on tv and apps. Reset it to factory as well.

[Serge_Nelissen]

Hi,

I’m unable to use any display. I see a Chromecast display in Roon, but when trying to use it, the screen goes black (turns off?). I also tried web browsers on 3 devices (iPhone, iPad, MacBook). None of them are visible in Roon.

Latest version of Roon, MacBook as Core.

Any idea?

Thank you,

Serte

[benjamin]

Hi @Christian_Youlton,

@Christian_Youlton

Reset it to factory as well.

Apologies for not mentioning, a factory reset might not be helping much - did you reinstall the firmware before or after restoring to factory settings? What firmware version are you currently running on the TV?

The diagnostic report from your Roon Server isn’t giving us very specific information around the failure, so I apologize for the delay in finding you a solution.

What is the firmware version on the Bravia TV that isn’t having issues? Along with the Chromecast version/firmware version?

[Christian_Youlton (Chris)]

Hi @benjamin Software was updated after factory reset.

[ged_hickman1]

You need to install a native client application on the remote device. There isn’t a web browser client only a display.

[SvenM (A bit can have 10 different values)]

Welcome to the community @Serge_Nelissen

@ged_hickman1

need to install a native client application

This is not correct. Under settings, displays you can configure Chromecast displays.

@Serge_Nelissen What display are you using? Is this by any chance a Sony Bravia TV, in which case, the issue could be similar to the following:

Display issue with Chromecasting on Sony Bravia TV [Roon Investigating]

Full form submission

What’s happening? I'm having trouble playing music What best describes your playback issue? Other

I cannot Chromecast my Sony Bravia. Chromecast works on my other Sony tv and chromecast works on this TV via tidal app. I’ve factory reset tv, restarted core twice and still I cannot enable this tv in settings. Thanks

I’m currently experiencing the same issue with a 2015 Sony Bravia. It is configure in Roon, but when enabling the display, the screen turns black.

[ged_hickman1]

Obviously a different meaning of “use” than I thought