USB port not recognized in Vivaldi or Roon

Hey @Martin_Edelman,

As mentioned in the other thread, I’m going to keep these two issues separate and we will take a look at each one individually. For the Nucleus network issue, please see the other thread.

For the behavior you’re seeing when playing back to your Vivaldi via USB, I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

Thanks,
Dylan