Enclosed KEF’s answer to my official inquiry: We are sorry to hear that there are difficulties using your LS50WII / KC62.
The KC62 subwoofer switches on depending on the input level.
It does not have a manual option to switch it on permanently in order to meet the EU directives on energy saving.
The switch-on behavior can also be improved at lower levels with the following “workaround”:
- Set the mode switch of the KC62 to “Manual”
- In the Connect App, please select the KC62 as the connected subwoofer
- Configure the high pass filter in the app to 70 Hz
- Set the low pass filter for the sub in the app to 250Hz
- Set the crossover control on the subwoofer itself to 45 Hz
- Turn the volume control on the subwoofer to the 3 o’clock position
If the switch-on behavior continues to cause problems, you can increase the output level (subwoofer gain) in the app and reduce the volume accordingly with the control on the subwoofer.