Volume control stuck on fixed for HIFI Rose with Roon (ref#9F9OXA)

[bill_ward]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· my HIFI rose with roon is unable to change the device volume and is stuck in fixed volume. other devices work fine
I have tried a reboot and only stopped working last week , tried everything on the rose

Tell us about your home network

· No vpn , Ethernet connection

[Suedkiez (Just a fellow user like you)]

I have the same with Denon Home 150. Does your device have a way to change the volume directly, like buttons on the device or a remote? Changing it on the device fixes it for me in Roon as well (until the next server restart).

I reported this new issue recently here in Early Access:

[Investigation Ticket In] B1660 Denon Home 150 shows as „fixed volume“ in the zone although device setup is „device volume“

Edit: Not a biggie, see additional edit below the screenshots. However, can potentially lead to unnecessary support cases if this is a more general issue and not just me. Initial state I have used the Denon (Heos) for a year and it supports device volume (Roon Ready). I haven’t changed anything about the device in the Heos app and device volume worked until recently. As far as I can tell it must have changed either with B1160/1659 (recently, anyway) or my RoonOS 3.0 migration. I unplugged and…

[connor]

Hi @bill_ward,

Thank you for your post.

Please reboot RoonServer and then perform a cold reboot of the Hifi Rose endpoint: power it down, wait thirty seconds, and then power it up and allow for a device discovery cycle to conclude within Roon (wait for the Zone to reappear in Settings → Audio).

Please also try manipulating any physical volume control on the unit itself.

We’ll watch for your response. As @Suedkiez mentioned, there are now at least three devices with these reports, so our team is aware and investigating.