Volume control stuck on fixed for HIFI Rose with Roon (ref#9F9OXA)

[bill_ward]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· my HIFI rose with roon is unable to change the device volume and is stuck in fixed volume. other devices work fine
I have tried a reboot and only stopped working last week , tried everything on the rose

Tell us about your home network

· No vpn , Ethernet connection

[Suedkiez (Just a fellow user like you)]

I have the same with Denon Home 150. Does your device have a way to change the volume directly, like buttons on the device or a remote? Changing it on the device fixes it for me in Roon as well (until the next server restart).

I reported this new issue recently here in Early Access:

[Investigation Ticket In] B1660 Denon Home 150 shows as „fixed volume“ in the zone although device setup is „device volume“

Edit: Not a biggie, see additional edit below the screenshots. However, can potentially lead to unnecessary support cases if this is a more general issue and not just me. Initial state I have used the Denon (Heos) for a year and it supports device volume (Roon Ready). I haven’t changed anything about the device in the Heos app and device volume worked until recently. As far as I can tell it must have changed either with B1160/1659 (recently, anyway) or my RoonOS 3.0 migration. I unplugged and…

[connor]

Hi @bill_ward,

Thank you for your post.

Please reboot RoonServer and then perform a cold reboot of the Hifi Rose endpoint: power it down, wait thirty seconds, and then power it up and allow for a device discovery cycle to conclude within Roon (wait for the Zone to reappear in Settings → Audio).

Please also try manipulating any physical volume control on the unit itself.

We’ll watch for your response. As @Suedkiez mentioned, there are now at least three devices with these reports, so our team is aware and investigating.

[noris]

Hey, @bill_ward,

Just checking in on this. Were you able to reboot RoonServer, cold reboot the Hifi Rose endpoint, and wait for the Zone to show back up in Settings → Audio after discovery finished? Also, if you had a chance to try the physical volume control on the unit itself, let us know whether that changed anything. We are watching for your update, and our team is still investigating and it would be helpful to have the details from your end, thanks.

[bill_ward]

Hi

Yes all good . Saw a post that said power down the Rose and the nucleus then power up the Rose first. Wait for WiFi to connect then power up the nucleus. All good . Tried lots of ways and this before but in reverse order which didn’t work , the volume works from upheld iPad etc. been like this since last software update

Regards

[noris]

Hi @bill_ward,

Glad to hear it is working now. The startup order you found, powering down the Rose and the Nucleus, then bringing the Rose up first, waiting for WiFi to connect, and then powering up the Nucleus, made the difference. It also sounds like the volume control works from the iPad, and that this has been happening since the last software update.

We will mark this thread for closure. Enjoy your music.