Waiting for remote core

[John_Hewer]

Core Machine (Operating system/System info/Roon build number)
Core is a Mac desktop with latest software.
Connected via wifi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
iPad or iPhone.

Description Of Issue
Seems every day now when I open Roon I get “Waiting for remote core” I am paying for software that is not functioning properly.

If I reboot my computer it usually fixes it but that’s not the point. I would like for my fee to be prorated.
Does this seem unreasonable?

[dylan (Dylan Caudill)]

Hi @John_Hewer,

Are you running Roon and RoonServer on the same machine? Are other remotes able to connect okay or are all remotes exhibiting this issue?

[John_Hewer]

No to first question and All remotes. Seems to happen everyday. I close Roon core and reopen and
still nothing. I then reboot computer and reopen Roon and I’m kicked out of
Tidal. I then log into Tidal again and then Roon remote works.
Rinse repeat on a daily basis

[wizardofoz (Mr Fix It aka The Wiz)]

running a core connected via wifi is not recommended.

[John_Hewer]

No to first question and yes all remotes exhibit same behaviour

[John_Hewer]

Technically the core is wired to my wifi extender but I have no issues with wifi otherwise so I don’t believe this is the issue

[wizardofoz (Mr Fix It aka The Wiz)]

Ok so maybe you are also using Apple ape’s too? If you don’t want to bother with trying to do some proper non WiFi based troubleshooting I can’t offer much else to try.

Maybe read the networking Best practices

https://kb.roonlabs.com/Networking_Best_Practices

[John_Hewer]

Sorry I’m unclear on what you mean? I’m using Roon on either my iPhone/iPad or mini

[dylan (Dylan Caudill)]

Hi @John_Hewer,

So to be clear, everything is working okay on the Core machine but it’s just that your remotes have trouble connecting, correct?

Has this always been the case or is this a recent change?

Also, as noted above and in our Networking Guide, we always recommend that you connect to the network via Ethernet. I understand this might not always be possible, but it would be helpful to know if that results in any change here.