What is a reasonable time to get an answer from Roon support and a resolution to your problem?

[Albert_Redrado]

Roon Core Machine

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Dears
I opened a support ticket in January 2022.

Playlist where a song belongs dont appear anymore in album view

Good morning I am using Roon 1.8 (884) and my the playlist where a song is located doesnt appear in album view anymore, despite having the option in the settings I show an example of a playlist [image] and the album view where playlist is not displayed [image] and a screenshot of the settings [image] Few days ago, using the same roon version, playlist where shown I have edited my question to show that, when I add a new song to a playlist it does appear in the album view [image] Othe…

Answers have arrived after long time (measured in months). I have always got to bug the support community to get an answer.

So far, the topic has not been addressed, nor taken seriously.

I have a lifetime license which proves my commitment with this fantastic software. What do I need to do to get support in a reasonable ammount of time. Again, 15 months. Nothing.

[noris]

Duplicate thread, closing this one and keeping the discussion in the previous thread:

Playlist where a song belongs dont appear anymore in album view

Hello Benjamin It has solved it in the two playlists that I have tried. I will follow this process with all my playlists (unfortunately, many) . Thanks