Hey @Dan_Brown, we’re sorry to hear that you had trouble when you updated to Roon 2.0. But I’m happy to see that you’ve been able to migrate several of your devices back to 1.8 Legacy.
BTW, you may want to run Roon all-in-one core on that machine rather than Roon Server and Roon Remote. That may cause you problems on an older box.
I also want to help clarify a few points here in your comments as there’s been some misunderstanding about minimum requirements, etc.
Up until yesterday morning, when this article was updated, your MacOS (10.13.6) was clearly indicated as being below minimum suggested requirements. The minimum Mac OS displayed yesterday morning was a minimum of MacOS 10.14+.
Apple no longer supports 10.13.6, it was released in September of 2017. And, there is no way that we can feasibly add advanced features to Roon and continue to support legacy operating systems in perpetuity.
Your MacOS wasn’t supported when 1.8 was released in February of last year, and that information has been published since that time. That seems like sufficient enough time to meet your “letting us know” needs.
Additionally, how your Core and Remotes are updated is determined by the settings preferences that you established. To find those, please go to Settings>About and click the gear icon next to Remote and Core. ( please see the screenshot of my own settings below)
We don’t make those decisions; you did. We don’t require you to use an Amazon Fire HD tablet or have any say in how those devices are updated. All of that is outside of our control.
Finally, the last thing we want is for any of our customers to have issues after a Roon update. The team has put in a tremendous amount of work on 2.0 - naturally, we want everyone to be as excited with the results as we are.
We create Help Center articles so our customers can enjoy the best experience possible from our product. But those resources aren’t any good if they’re not read.
Also, every new Roon release is accompanied by publically posted Software Notes (here are Roon 2.0’s) in an effort to ensure that people are informed and have properly established expectations. We do what we can to help, but we can’t do everything it takes to make sure you have a good experience with Roon.
There are some things on your plate as well. Staying informed and making sure that you’re using a Core machine, and other hardware, that meets the minimum requirements for a good outcome is right up there at the top of those things. Thanks.