Why did Roon spontaneously revert itself from Roon 2.0 to 1.8? [Fixed: Update Server Error, Update To v2.0 Using Migration FAQ]

Mathesis_Corp_SL · September 26, 2022, 1:16pm

I have an Intel NUC8i5BEH Core i5 that I bought in September 2019 running Version 1.8 (build 1126). I have carefully followed the instructions located on the “Roon 1.8 <-> 2.0 Migration FAQ” from the Knowledge Base marked as “RoonOS Core 2.0 (Nucleus / ROCK)” from the "How do I move to Roon 2.0 from Roon 1.8? " section and the Roon Core still remains on version 1.8.

I have repeated the process several times and restarted the Roon Server or rebooting the Intel NUC several times too and after all that it still remains on version 1.8.

Screenshots do not say anything new as you can see.

Result: I CAN NOT USE ROON.

Can you fix this issue asap please?

xxx · September 26, 2022, 1:32pm

Yep, the procedure to get you out of your fix doesn’t work.

If you have an iOS device, then you can download ‘Roon Legacy’ Remote from the App store. That will control your Legacy ROCK until Roon gets its act together…

XAVIER_POUYOLLON · September 26, 2022, 2:13pm

Oh my god, it’s so broken.

Once again, I have used the USB Stick to reinstall Rock
Roon remote Android saw the 1.7 version and asked for Upgrade.

And now again;

Nothing works.
Do you want people to resign ?
Fix this or I will ask for a refund.

It’s broken since last Friday

Mathesis_Corp_SL · September 26, 2022, 3:09pm

Thanks a lot xxx. I installed Roon Remote Legacy 1.8 from the App Store in my IOS devices as you suggested and it is working again.

But please RoonLabs, fix this issue. The way to update to Roon Core 2.0 on Barebones like the Intel NUCs is not working.

kdsl · September 26, 2022, 5:18pm

Just to confirm I am having exactly the same issue as @XAVIER_POUYOLLON described:

It was working perfectly on Roon 2.0
Roon requested an update
I’m now back on Roon 1.8 (ROCK running on my NUC)
Now there appears to be no way to upgrade back to Roon 2.0

The legacy iPhone app does not give the option to upgrade to Roon 2.0.

Roon 2.0 is excellent, but this is super frustrating and I want to use ARC again.

NO-UFO · September 26, 2022, 5:39pm

Same here, updated at first and reverted soon after. Also on a NUC btw.

AMP · September 26, 2022, 5:52pm

We’re investigating the root cause of this issue and will report back as we know more. We have made a change to the update server which should prevent this from happening to more users.

@kdsl, when you have a moment can you please attempt the 1.8 Legacy → 2.0 migration process on your ROCK? Please let us know if it attempts to move back to 1.8 after 2.0 is installed.

Mathesis_Corp_SL · September 26, 2022, 6:38pm

I just attempted the 1.8 Legacy → 2.0 migration process on ROCK (Intel NUC8i5BEH Core i5). Here it is the steps I have done:

I removed from “Data/branches” folder the old version of the downloaded “roon” file, named “roon_2-0” when downloaded.
Before trying to download again the “roon_2-0” file from the server, named it “roon” and copied on “Data/branches” folder so this folder remained empty, I went to the Roon Core Web UI to stop the Roon Server software when I have noticed that “Version 2.0 (build 1128) production” was already running so I did not proceed stopping the Roon Server software and followed as described.
I removed the old version of the Roon App from my MacBook Pro, downloaded again the Roon App from RoonLabs web site and installed.
Started the Roon App on my MacBook Pro, connected to the Roon Core and it is working like a charm! Roon Core running with Version 2.0 (build 1128) and my Mac (remote device) with Version 2.0 (build 1128).

Thanks a lot! Finally this issue have been resolved in my case. What about you guys?

noris · September 26, 2022, 6:48pm

Hello All,

Thank you for the reports here and we apologize for the inconvenience.

We’ve identified an issue with our update server erroneously serving 1.8 Legacy builds when it was not supposed to, and have since corrected this behavior.

For those who have already been downgraded to Legacy 1.8 and wish to re-install Roon 2.0 on their Cores, please follow the 2.0 migration guide on our knowledge base, linked below.

1.8 Legacy is compatible with 2.0, so your Roon database should remain intact. If you encounter any further issues after following the guide, please start a new support topic and let us know, thank you!