Hi @G_P! Thanks for reaching out, and I’m sorry this left you feeling frustrated.
There are a number of reasons why a Topic might be unlisted. The #support category on Community is moderated a bit differently than other categories. Ultimately, we want people to be able to find answers in #support when they’re searching for help. If we need to work 1 on 1 with someone, or there is private information, or the post just isn’t helpful for others to see, we will unlist the thread so that more relevant posts will be surfaced.
In this particular case, I unlisted the thread because we didn’t have a clear understanding of what was happening here. I offered some suggestions to look into, but at the time of posting it looked like you had things up and running but we didn’t have concrete evidence from logs that it was corruption, or what might have caused it.
You said it best yourself in that thread:
I found many posts about this issue but the resolution was often inconclusive and sometimes threads ended without resolutions.
Our team has been making an effort in recent months to prevent this type of thing from happening. We want #support to be a place to get help from us and our wonderful community, and then others can come and find this help later on. If a post isn’t going to be helpful, we will unlist. If a post might be helpful, we make sure to mark a solution and update the title if necessary to make it easier for others to find in the future.
If you have an update, we’d be happy to hear it! We’ve re-listed threads in the past for this very reason and will continue to do so. If you’ve discovered something that helps us understand what happened and provides a conclusive resolution, we’d be happy to make sure it’s out there for everyone to benefit from.
I hope this helps!