AQ DragonFly Black
Logitech WASAPI Device
Internal Audio (Realtek WASAPI)
Number of Tracks in Library
Description of Issue
I’m been using Roon on my work laptop which has worked well over the past year or so. I’m grateful that the player software didn’t need admin rights to install (otherwise I wouldn’t be able to install it at all). The player just worked with no special configuration up until last week when my company switched from Symantec AV to the Windows Defender AV and firewall. When they switched to this I suddenly was not only unable to play music on my machine but I couldn’t even see the devices connected to the machine. (I can however still see the players elsewhere on my network and control them.)
My IT dept was graciously able to allow the roon and raatserver programs through the firewall and had them enable some UDP and TCP ports that people were talking about on the forums. Then I was able to see the devices in my Audio Setup (see image) but cannot enable them. It just says ‘Enabling…’ and when I try to rename the device Roon crashes.
Do you know why this is? Do you think it has something to do with multicast? I have it enabled on my router and, like I said, everything else works. However, I noticed a firewall rule blocking multicast:
And when I inquired about it and asked to remove the block, my IT said that since it is a corporate-wide setting that cannot be changed. They also mentioned that this rule existed with Symantec so they don’t know why it isn’t working now when it did before. So the multicast thing may be a red herring.
Are there any other options or workarounds here? I’ve searched around in the forums but haven’t found anything yet.
Sorry to hear that you’re having trouble on your work laptop with Roon. This does sound like it has to do with the security settings. Are there any other antivirus programs installed other than Windows Defender by chance?
Let’s start with a simple reboot of the machine and see if that helps. Power down, unplug, wait a minute or two, then give it another go. Then let us know if you see any change.
Worth double checking “RoonBridge” is actually running via the task manager before you start Roon and also have a look at the ruleset in the Windows Defender Firewall settings in relation to Roon. Unfortunately the rules for Roon are inserted into the windows firewall as tcp&udp any/any which I suspect your IT department may not like.
Ah ok…so everything is effectively on your home network, so the only firewall between the Core and your work machine is the firewall on your work machine, correct?
I’ve never found a definitive list of ports for Roon (but many posts) but I suspect you need more than what you have specified. I would also include udp/1900. Having said that its strange that it worked with Symantec. It would at least definitely be worth asking if they could open up all ports on the firewall for the Roon applications at least just to prove whether or not that is the problem (or better still just switch it off for a short period)
Thank you for sending logs over, and for your patience while we’ve had a chance to review them.
It looks like you are making use of Realtek ASIO drivers according to the logs, we have sometimes seen these drivers cause similar behavior.
Can you please uninstall any Realtek drivers from your Windows Device Manager and instead try to use the Windows system default one’s and see if this helps to restore functionality? Let us know when possible, thanks!
I will try to disable them. But I was wondering, originally I was using my AQ DragonFly Black v1.5 and it was working fine. But now when I plug it in and try to enable I get the same problem (Roon interface crashing). Do you think that the DragonFly wouldn’t be having these problems if the Realtek ASIO drivers were installed? Or are they not related to each other?