Windows GUI won't find core

Support
1

Hi,

I’m running Roon core on my QNAP i3 4GB NAS and it’s worked fine for couple of years now.

However, I went to use it today and my Windows GUI Roon client won’t find the Roon core. I think it co-insided with a QNAP firmware update, but that might be wrong.

I’ve extacted the logs and can see various errors:

RoonServer.log:

06/21 20:26:36 Info: [stats] 2404mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 57 Threads
06/21 20:26:51 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 59 Threads
06/21 20:27:06 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 57 Threads
06/21 20:27:21 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 59 Threads
06/21 20:27:36 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 57 Threads
06/21 20:27:51 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 60 Threads
06/21 20:28:06 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 57 Threads
06/21 20:28:21 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 59 Threads
06/21 20:28:36 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 57 Threads
06/21 20:28:51 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 61 Threads
06/21 20:29:06 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 57 Threads
06/21 20:29:21 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 61 Threads
06/21 20:29:36 Info: [stats] 2405mb Virtual, 250mb Physical, 116mb Managed, 0 Handles, 57 Threads
06/21 20:29:51 Info: [stats] 2406mb Virtual, 251mb Physical, 117mb Managed, 0 Handles, 61 Threads
06/21 20:30:06 Info: [stats] 2406mb Virtual, 251mb Physical, 117mb Managed, 0 Handles, 57 Threads
06/21 20:30:21 Info: [stats] 2406mb Virtual, 251mb Physical, 117mb Managed, 0 Handles, 60 Threads
06/21 20:30:36 Info: [stats] 2406mb Virtual, 251mb Physical, 117mb Managed, 0 Handles, 60 Threads
06/21 20:30:50 Trace: [push] retrying connection in 0ms
06/21 20:30:50 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (System.Net.WebException: Error: NameResolutionFailure
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x0003a] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.HttpClient+<>c__DisplayClass10_1.<POST>b__1 (System.IAsyncResult req_ar) [0x00000] in <38425612c1a74469a9c5ad90754063fd>:0 )
06/21 20:30:50 Trace: [push] request to manager failed
06/21 20:30:50 Trace: [push] retrying connection in 82406ms
06/21 20:30:50 Trace: [broker/accounts] network reachability changed. refreshing
06/21 20:30:50 Trace: [roonapi] network reachability changed. Kicking off discovery cycle
06/21 20:30:50 Debug: [tidal] network reachability changed. retrying login
06/21 20:30:50 Warn: Error in web request https://api.tidalhifi.com/v1/sessions/014fcdf2-70a1-424e-9b1f-f70dace46ba2?countryCode=GB&sessionId=014fcdf2-70a1-424e-9b1f-f70dace46ba2&: NetworkError (System.Net.WebException: Error: NameResolutionFailure
  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.Tidal.Proxy+<>c__DisplayClass102_0.<HTTP>b__11 (System.IAsyncResult resp_ar) [0x00000] in <ec15e8cd9f5042e1837cbf4220f29782>:0 )
06/21 20:30:50 Warn: [tidal/http] GET https://api.tidalhifi.com/v1/sessions/014fcdf2-70a1-424e-9b1f-f70dace46ba2?countryCode=GB&sessionId=014fcdf2-70a1-424e-9b1f-f70dace46ba2& => NetworkError
06/21 20:30:50 Trace: [broker/accounts] refreshing account info for dan_mason@yahoo.com
06/21 20:30:50 Trace: [broker/accounts] booted up with token 007a8b9b-65a0-41e5-973e-4aba0724ed81 userid 9f3fb079-9346-4624-b26f-8b76e2574a93
06/21 20:30:50 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/login
06/21 20:30:50 Trace: [fiveaccountserver] BODY token=007a8b9b-65a0-41e5-973e-4aba0724ed81
06/21 20:30:50 Warn: Error in web request https://accounts5.roonlabs.com/accounts/3/login: NetworkError (System.Net.WebException: Error: NameResolutionFailure
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x0003a] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.HttpClient+<>c__DisplayClass10_1.<POST>b__1 (System.IAsyncResult req_ar) [0x00000] in <38425612c1a74469a9c5ad90754063fd>:0 )
06/21 20:30:50 Info: [broker/locations] updating location Tidal:Name=TIDAL:Id=a2bc918b-81fb-abc3-f24b-19bcfed910a2
06/21 20:30:50 Info: [broker/locations] media availability: Tidal:Name=TIDAL:Id=a2bc918b-81fb-abc3-f24b-19bcfed910a2 is offline
06/21 20:30:50 Debug: [tidal/storage] dispose
06/21 20:30:50 Trace: [push] restarting connection (Unable to read data from the transport connection: interrupted.)
06/21 20:30:50 Trace: [push] retrying connection in 100801ms
06/21 20:30:50 Info: [broker/locations] updating location Tidal:Name=TIDAL:Id=a2bc918b-81fb-abc3-f24b-19bcfed910a2
06/21 20:30:50 Warn: [broker/accounts] failed to refresh account info: Result[Status=NetworkError, ErrorText=Error: NameResolutionFailure]
06/21 20:30:50 Trace: [raat] [sood] Refreshing device list
06/21 20:30:50 Trace: [raatserver] [sood] Refreshing device list
06/21 20:30:50 Info: [broker/locations] removing location Tidal:Name=TIDAL Library:Id=fd02ebdc-5a13-c4fd-90cb-992700a1dcae
06/21 20:30:50 Info: [music/storage] Unloading storage backend My Tidal Library
06/21 20:30:50 Info: [broker/locations] media availability: Tidal:Name=TIDAL Library:Id=fd02ebdc-5a13-c4fd-90cb-992700a1dcae is offline
06/21 20:30:50 Trace: [tidal] ending change detection
06/21 20:30:50 Info: [library] releasing 32 tracks, 0 auxfiles for storage backend fd02ebdc-5a13-c4fd-90cb-992700a1dcae (My Tidal Library)
06/21 20:30:50 Trace: [library] finished with 32 dirty tracks 5 dirty albums 68 dirty performers 17 dirty works 17 dirty performances 27 dirty genres 1 dirty countries 2 dirty places 6 dirty creditroles 1 dirty labels 0 clumping tracks, 0 clumping auxfiles 0 compute tracks, 0 deleted tracks, 0 tracks to (re)load, 0 tracks to retain, 0 auxfiles to (re)load, 0 auxfiles to retain, and 166 changed objects
06/21 20:30:50 Debug: [library/index] updating search indices: 119 ops 0 adds, 118 removes
06/21 20:30:51 Info: [stats] 2423mb Virtual, 256mb Physical, 117mb Managed, 0 Handles, 58 Threads
06/21 20:30:52 Trace: [server] network reachability changed. Kicking off discovery cycle
06/21 20:30:53 Trace: [push] retrying connection in 0ms
06/21 20:30:53 Trace: [broker/accounts] network reachability changed. refreshing
06/21 20:30:53 Trace: [broker/accounts] refreshing account info for dan_mason@yahoo.com
06/21 20:30:53 Trace: [broker/accounts] booted up with token 007a8b9b-65a0-41e5-973e-4aba0724ed81 userid 9f3fb079-9346-4624-b26f-8b76e2574a93
06/21 20:30:53 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/login
06/21 20:30:53 Trace: [fiveaccountserver] BODY token=007a8b9b-65a0-41e5-973e-4aba0724ed81
06/21 20:30:53 Trace: [roonapi] network reachability changed. Kicking off discovery cycle
06/21 20:30:53 Trace: [raat] [sood] Refreshing device list
06/21 20:30:53 Trace: [raatserver] [sood] Refreshing device list
06/21 20:30:53 Debug: [tidal] network reachability changed. retrying login
06/21 20:30:55 Trace: [server] network reachability changed. Kicking off discovery cycle
06/21 20:31:06 Info: [stats] 2423mb Virtual, 258mb Physical, 118mb Managed, 0 Handles, 58 Threads
06/21 20:31:10 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (System.Net.WebException: Aborted.
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x0003a] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.HttpClient+<>c__DisplayClass10_1.<POST>b__1 (System.IAsyncResult req_ar) [0x00000] in <38425612c1a74469a9c5ad90754063fd>:0 )
06/21 20:31:10 Trace: [push] request to manager failed
06/21 20:31:10 Trace: [push] retrying connection in 64615ms
06/21 20:31:21 Info: [stats] 2423mb Virtual, 258mb Physical, 118mb Managed, 0 Handles, 60 Threads
06/21 20:31:33 Warn: Error in web request https://accounts5.roonlabs.com/accounts/3/login: NetworkError (System.Net.WebException: Error: NameResolutionFailure
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x0003a] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.HttpClient+<>c__DisplayClass10_1.<POST>b__1 (System.IAsyncResult req_ar) [0x00000] in <38425612c1a74469a9c5ad90754063fd>:0 )
06/21 20:31:33 Warn: [broker/accounts] failed to refresh account info: Result[Status=NetworkError, ErrorText=Error: NameResolutionFailure]
06/21 20:31:33 Warn: Error in web request https://api.tidalhifi.com/v1/sessions/014fcdf2-70a1-424e-9b1f-f70dace46ba2?countryCode=GB&sessionId=014fcdf2-70a1-424e-9b1f-f70dace46ba2&: NetworkError (System.Net.WebException: Error: NameResolutionFailure
  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.Tidal.Proxy+<>c__DisplayClass102_0.<HTTP>b__11 (System.IAsyncResult resp_ar) [0x00000] in <ec15e8cd9f5042e1837cbf4220f29782>:0 )
06/21 20:31:33 Warn: [tidal/http] GET https://api.tidalhifi.com/v1/sessions/014fcdf2-70a1-424e-9b1f-f70dace46ba2?countryCode=GB&sessionId=014fcdf2-70a1-424e-9b1f-f70dace46ba2& => NetworkError
06/21 20:31:33 Info: [broker/locations] updating location Tidal:Name=TIDAL:Id=a2bc918b-81fb-abc3-f24b-19bcfed910a2
06/21 20:31:36 Info: [stats] 2423mb Virtual, 258mb Physical, 118mb Managed, 0 Handles, 58 Threads
06/21 20:31:51 Info: [stats] 2423mb Virtual, 258mb Physical, 118mb Managed, 0 Handles, 60 Threads
06/21 20:32:06 Info: [stats] 2423mb Virtual, 258mb Physical, 118mb Managed, 0 Handles, 56 Threads
06/21 20:32:21 Info: [stats] 2423mb Virtual, 258mb Physical, 118mb Managed, 0 Handles, 58 Threads
06/21 20:32:22 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (System.Net.WebException: Aborted.
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x0003a] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.HttpClient+<>c__DisplayClass10_1.<POST>b__1 (System.IAsyncResult req_ar) [0x00000] in <38425612c1a74469a9c5ad90754063fd>:0 )
06/21 20:32:22 Trace: [push] request to manager failed
06/21 20:32:22 Trace: [push] retrying connection in 40890ms
06/21 20:32:36 Info: [stats] 2423mb Virtual, 258mb Physical, 118mb Managed, 0 Handles, 58 Threads
06/21 20:32:40 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (System.Net.WebException: Aborted.
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x0003a] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.HttpClient+<>c__DisplayClass10_1.<POST>b__1 (System.IAsyncResult req_ar) [0x00000] in <38425612c1a74469a9c5ad90754063fd>:0 )
06/21 20:32:40 Trace: [push] request to manager failed
06/21 20:32:40 Trace: [push] retrying connection in 228304ms
06/21 20:32:51 Info: [stats] 2424mb Virtual, 260mb Physical, 119mb Managed, 0 Handles, 58 Threads
06/21 20:33:06 Info: [stats] 2424mb Virtual, 260mb Physical, 119mb Managed, 0 Handles, 58 Threads
06/21 20:33:13 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (System.Net.WebException: Aborted.
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x0003a] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.HttpClient+<>c__DisplayClass10_1.<POST>b__1 (System.IAsyncResult req_ar) [0x00000] in <38425612c1a74469a9c5ad90754063fd>:0 )
06/21 20:33:13 Trace: [push] request to manager failed
06/21 20:33:13 Trace: [push] retrying connection in 276125ms
06/21 20:33:21 Info: [stats] 2424mb Virtual, 260mb Physical, 119mb Managed, 0 Handles, 58 Threads
06/21 20:33:36 Info: [stats] 2424mb Virtual, 260mb Physical, 119mb Managed, 0 Handles, 56 Threads
06/21 20:33:51 Info: [stats] 2424mb Virtual, 260mb Physical, 119mb Managed, 0 Handles, 59 Threads
06/21 20:33:53 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (System.Net.WebException: Aborted.
  at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult asyncResult) [0x0003a] in <126998f2e5ae42fe95554117eb649feb>:0 
  at Sooloos.HttpClient+<>c__DisplayClass10_1.<POST>b__1 (System.IAsyncResult req_ar) [0x00000] in <38425612c1a74469a9c5ad90754063fd>:0 )
06/21 20:33:53 Trace: [push] request to manager failed
06/21 20:33:53 Trace: [push] retrying connection in 447152ms
06/21 20:34:06 Info: [stats] 2424mb Virtual, 260mb Physical, 119mb Managed, 0 Handles, 56 Threads
06/21 20:34:21 Info: [stats] 2424mb Virtual, 261mb Physical, 119mb Managed, 0 Handles, 59 Threads
06/21 20:34:36 Info: [stats] 2424mb Virtual, 261mb Physical, 119mb Managed, 0 Handles, 56 Threads
06/21 20:34:51 Info: [stats] 2424mb Virtual, 261mb Physical, 119mb Managed, 0 Handles, 59 Threads
06/21 20:35:06 Info: [stats] 2424mb Virtual, 261mb Physical, 119mb Managed, 0 Handles, 56 Threads
06/21 20:35:21 Info: [stats] 2424mb Virtual, 261mb Physical, 119mb Managed, 0 Handles, 61 Threads
06/21 20:35:36 Info: [stats] 2424mb Virtual, 261mb Physical, 119mb Managed, 0 Handles, 56 Threads
06/21 20:35:51 Info: [stats] 2424mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 58 Threads
06/21 20:36:06 Info: [stats] 2424mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 55 Threads
06/21 20:36:21 Info: [stats] 2424mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 57 Threads
06/21 20:36:29 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
06/21 20:36:29 Trace: [push] connecting to 159.203.179.219:9200
06/21 20:36:29 Trace: [push] connected
06/21 20:36:36 Info: [stats] 2425mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 59 Threads
06/21 20:36:51 Info: [stats] 2425mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 60 Threads
06/21 20:37:06 Info: [stats] 2425mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 57 Threads
06/21 20:37:21 Info: [stats] 2425mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 60 Threads
06/21 20:37:36 Info: [stats] 2425mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 57 Threads
06/21 20:37:51 Info: [stats] 2425mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 61 Threads
06/21 20:38:06 Info: [stats] 2425mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 57 Threads
06/21 20:38:21 Info: [stats] 2425mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 61 Threads
06/21 20:38:36 Info: [stats] 2425mb Virtual, 262mb Physical, 120mb Managed, 0 Handles, 57 Threads
06/21 20:38:51 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 60 Threads
06/21 20:39:06 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 59 Threads
06/21 20:39:21 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 61 Threads
06/21 20:39:36 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 57 Threads
06/21 20:39:51 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 60 Threads
06/21 20:40:06 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 57 Threads
06/21 20:40:21 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 60 Threads
06/21 20:40:36 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 57 Threads
06/21 20:40:51 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 60 Threads
06/21 20:41:06 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 59 Threads
06/21 20:41:21 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 60 Threads
06/21 20:41:36 Info: [stats] 2425mb Virtual, 262mb Physical, 121mb Managed, 0 Handles, 57 Threads
06/21 20:41:51 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 61 Threads
06/21 20:42:06 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 57 Threads
06/21 20:42:21 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 60 Threads
06/21 20:42:36 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 57 Threads
06/21 20:42:51 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 59 Threads
06/21 20:43:06 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 57 Threads
06/21 20:43:21 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 61 Threads
06/21 20:43:36 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 57 Threads
06/21 20:43:51 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 61 Threads
06/21 20:44:06 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 57 Threads
06/21 20:44:21 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 60 Threads
06/21 20:44:36 Info: [stats] 2426mb Virtual, 263mb Physical, 122mb Managed, 0 Handles, 57 Threads
06/21 20:44:51 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 59 Threads
06/21 20:45:06 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 57 Threads
06/21 20:45:21 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 59 Threads
06/21 20:45:36 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 59 Threads
06/21 20:45:51 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 60 Threads
06/21 20:46:06 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 57 Threads
06/21 20:46:21 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 60 Threads
06/21 20:46:36 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 57 Threads
06/21 20:46:51 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 61 Threads
06/21 20:47:06 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 57 Threads
06/21 20:47:21 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 60 Threads
06/21 20:47:36 Info: [stats] 2427mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 57 Threads
06/21 20:47:51 Info: [stats] 2428mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 61 Threads
06/21 20:48:06 Info: [stats] 2428mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 57 Threads
06/21 20:48:21 Info: [stats] 2428mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 59 Threads
06/21 20:48:36 Info: [stats] 2428mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 57 Threads
06/21 20:48:51 Info: [stats] 2428mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 59 Threads
06/21 20:49:06 Info: [stats] 2428mb Virtual, 264mb Physical, 123mb Managed, 0 Handles, 57 Threads

RoonServer_QNAP.log

21.06.18-17:50:29 --- Starting RoonServer ...
21.06.18-17:50:29 --- ROON_DATABASE_DIR: /share/CACHEDEV1_DATA/RoonServer
21.06.18-17:50:29 --- ROON_DIR: /share/CACHEDEV1_DATA/.qpkg/RoonServer
21.06.18-17:50:29 --- Model: TVS-871
21.06.18-17:50:29 --- QNAP Serial: Q169I03310
21.06.18-17:50:29 --- Architecture: x86_64
21.06.18-17:50:29 --- QTS Version: 4.3.4
21.06.18-17:50:29 --- PKG Version: 2017-10-03
21.06.18-17:50:29 --- Hostname: danqnap
21.06.18-17:50:29 --- MTU: 1500 1500 1500
21.06.18-17:50:29 --- Loading additional 64-bit libs: false
21.06.18-17:50:29 --- ROON_DEBUG_ARGS: 
21.06.18-17:50:29 --- RoonServer PID: 


########## Installed RoonServer Version ##########
100500323
1.5 (build 323) stable
stable
##################################################


21.06.18-17:50:31  --- e[0;37;1me[0;0m00:00:00.000 e[0;36mTrace: [childprocess] using unix child processe[0;0m
21.06.18-17:50:31  --- Initializing
21.06.18-17:50:31  --- Started
21.06.18-17:50:36  --- Not responding
21.06.18-17:50:41  --- Running
21.06.18-18:07:44  --- System.Net.Sockets.SocketException (0x80004005): Connection reset by peer
21.06.18-18:07:44  --- at System.Net.Sockets.Socket.EndReceive (System.IAsyncResult asyncResult) [0x00012] in <126998f2e5ae42fe95554117eb649feb>:0
21.06.18-18:07:44  --- at Sooloos.RnetJsonClient+<>c__DisplayClass65_0.<_BeginRead>b__0 (System.IAsyncResult ar) [0x00046] in <38425612c1a74469a9c5ad90754063fd>:0

RAATServer.log:

06/21 17:50:37 Info: Starting RAATServer v1.5 (build 323) stable on linuxx64
06/21 17:50:37 Trace: [RAATServer] detected ALSA support
06/21 17:50:37 Info: [RAATServer] creating RAAT__manager
06/21 17:50:37 Info: [RAATServer]     appdata_dir  = /share/CACHEDEV1_DATA/RoonServer/RAATServer
06/21 17:50:37 Info: [RAATServer]     unique_id    = c33c0c97-44ef-4682-be40-679a35d99ad0
06/21 17:50:37 Info: [RAATServer]     machine_id   = 4d75cd02-5385-b6dd-39cf-a16437813401
06/21 17:50:37 Info: [RAATServer]     machine_name = danqnap
06/21 17:50:37 Info: [RAATServer]     os_version   = Linux 4.2.8
06/21 17:50:37 Info: [RAATServer]     vendor       = 
06/21 17:50:37 Info: [RAATServer]     model        = 
06/21 17:50:37 Info: [RAATServer]     service_id   = d7634b85-8190-470f-aa51-6cb5538dc1b9
06/21 17:50:37 Info: [RAATServer]     is_dev       = False
06/21 17:50:37 Trace: [raatmanager] starting
06/21 17:50:37 Trace: [raatmanager/linux] FOUND id=hw:CARD=HDMI,DEV=3 usb_id=
06/21 17:50:37 Trace: [raatmanager/linux]       vendor=                               name=HDA Intel HDMI 0              
06/21 17:50:37 Trace: [raatmanager/linux] FOUND id=hw:CARD=HDMI,DEV=7 usb_id=
06/21 17:50:37 Trace: [raatmanager/linux]       vendor=                               name=HDA Intel HDMI 1              
06/21 17:50:37 Trace: [raatmanager/linux] FOUND id=hw:CARD=HDMI,DEV=8 usb_id=
06/21 17:50:37 Trace: [raatmanager/linux]       vendor=                               name=HDA Intel HDMI 2              
06/21 17:50:37 Trace: [raatmanager] initialized
06/21 17:50:37 Info: [RAATServer] running RAAT__manager
06/21 17:50:37 Trace: [raatmanager] starting discovery
06/21 17:50:37 Trace: [discovery] starting
06/21 17:50:37 Info: [discovery] [iface:127.0.0.1] multicast recv socket is bound to 0.0.0.0:9003
06/21 17:50:37 Info: [discovery] [iface:127.0.0.1] multicast send socket is bound to 0.0.0.0:43515
06/21 17:50:37 Info: [discovery] [iface:192.168.1.6] multicast recv socket is bound to 0.0.0.0:9003
06/21 17:50:37 Info: [discovery] [iface:192.168.1.6] multicast send socket is bound to 0.0.0.0:38174
06/21 17:50:37 Info: [discovery] unicast socket is bound to 0.0.0.0:9003
06/21 17:50:37 Trace: [raatmanager] starting server
06/21 17:50:37 Info: [jsonserver] listening on port 46804
06/21 17:50:37 Trace: [raatmanager] announcing
06/21 17:50:47 Trace: [RAATServer] refreshing @ 10s
06/21 17:50:47 Trace: [raatmanager] announcing
06/21 17:50:48 Debug: [discovery] broadcast op is complete
06/21 17:50:48 Trace: [jsonserver] [127.0.0.1:59340] accepted connection
06/21 17:50:48 Trace: [jsonserver] [127.0.0.1:59340] GOT[LL] [1] {"request":"enumerate_devices","subscription_id":"0"}
06/21 17:50:48 Trace: [jsonserver] [127.0.0.1:59340] SENT [1] [nonfinal] {"status": "Success", "devices": [{"device_id": "hw:CARD=HDMI,DEV=3", "type": "alsa", "name": "HDA Intel HDMI 0"}, {"device_id": "hw:CARD=HDMI,DEV=7", "type": "alsa", "name": "HDA Intel HDMI 1"}, {"device
06/21 18:06:41 Debug: [discovery] broadcast op is complete
06/21 20:30:50 Trace: [RAATServer] network reachability changed, refreshing discovery
06/21 20:30:50 Trace: [raatmanager] updating network interfaces
06/21 20:30:50 Trace: [discovery] stopping
06/21 20:30:50 Trace: closing multicast
06/21 20:30:50 Trace: [discovery] closing unicast send socket
06/21 20:30:50 Trace: [discovery] closing unicast recv socket
06/21 20:30:50 Trace: [discovery] starting
06/21 20:30:50 Info: [discovery] [iface:127.0.0.1] multicast recv socket is bound to 0.0.0.0:9003
06/21 20:30:50 Info: [discovery] [iface:127.0.0.1] multicast send socket is bound to 0.0.0.0:45653
06/21 20:30:50 Info: [discovery] unicast socket is bound to 0.0.0.0:9003
06/21 20:30:50 Trace: [raatmanager] announcing
06/21 20:30:50 Warn: [discovery] got send failure: network is unreachable
06/21 20:30:50 Debug: [discovery] broadcast op is complete
06/21 20:30:53 Trace: [RAATServer] network reachability changed, refreshing discovery
06/21 20:30:53 Trace: [raatmanager] updating network interfaces
06/21 20:30:53 Trace: [discovery] stopping
06/21 20:30:53 Trace: closing multicast
06/21 20:30:53 Trace: [discovery] closing unicast send socket
06/21 20:30:53 Trace: [discovery] closing unicast recv socket
06/21 20:30:53 Trace: [discovery] starting
06/21 20:30:53 Info: [discovery] [iface:127.0.0.1] multicast recv socket is bound to 0.0.0.0:9003
06/21 20:30:53 Info: [discovery] [iface:127.0.0.1] multicast send socket is bound to 0.0.0.0:55216
06/21 20:30:53 Info: [discovery] [iface:192.168.1.6] multicast recv socket is bound to 0.0.0.0:9003
06/21 20:30:53 Info: [discovery] [iface:192.168.1.6] multicast send socket is bound to 0.0.0.0:60447
06/21 20:30:53 Info: [discovery] unicast socket is bound to 0.0.0.0:9003
06/21 20:30:53 Trace: [raatmanager] announcing

Thanks in advance

2

Hi @Dan_Mason ---- Thank you for the report and sharing your feedback with us. Both are very appreciated!

Based on your description of the issue and the log traces posted here this feels like a network related issue to me. The traces support this theory although they are not the “problem” but rather a “symptom”. While it may seem elementary, during your troubleshooting of this issue have you tried rebooting the Core device (i.e NAS) along with any relevant networking hardware (i.e router, switches, etc)? Furthermore, did you try deleting and reinstalling Roon from the Windows remote?

-Eric

4

Hi,

Sorry for delay, .I’ve been away and now back home.

My Windows GUI still won’t connect to my server. My iPad and iPhone all find it ok.

I’ve restarted the windows client (win 10) and also the QNAP NAS has been restarted.

How can I get the Win GUI working? It always used to work fine.

Thanks
Dan

5

I’ve tried running the client as Administrator but still no luck.

Found these logs in my AppData:
08/09 10:53:01 Info: Starting Roon v1.5 (build 334) stable on windows
08/09 10:53:01 Debug: looking for *_old files in: C:\Users\Dan\AppData\Local\Roon\Application
08/09 10:53:01 Debug: [base/updater] found “C:\Users\Dan\AppData\Local\Roon\Application\RAATServer.exe_old”, deleting.
08/09 10:53:01 Debug: looking for old numerical version dirs in: C:\Users\Dan\AppData\Local\Roon\Application
08/09 10:53:01 Trace: Checking if we are already running
08/09 10:53:01 Trace: Nope, we are the only one running
08/09 10:53:01 Info: Is 64 bit? True
08/09 10:53:01 Trace: [broo/imagecache] loaded 5453 cache entries from C:\Users\Dan\AppData\Local\Roon\Cache\brooimages\index.db, current: 512mb / 196mb
08/09 10:53:01 Info: Loading broo project: ui.broox
08/09 10:53:01 Trace: [realtime] fetching time from NTP server
08/09 10:53:01 Trace: [realtime] Got time from NTP: 09/08/2018 09:52:59 (3742797179675ms)
08/09 10:53:01 Trace: [realtime] Updated clock skew to -00:00:02.2769301 (-2276.9301ms)
08/09 10:53:02 Debug: OpenGL Version: 4.6.0 NVIDIA 388.13
OpenGL Vendor: NVIDIA Corporation
OpenGL ShaderLangerVersion: 4.60 NVIDIA
OpenGL Extensions: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

08/09 10:53:02 Debug: Maximum OpenGl texture size is 16384
08/09 10:53:02 Info: Broo Debug Web GUI ready at http://localhost:6700/broo/
08/09 10:53:02 Trace: [brooengine] Loaded atlas list. 0ms
08/09 10:53:02 Trace: [brooengine] Window is running in scale 1
08/09 10:53:02 Trace: [brooengine] Using atlas scale 1
08/09 10:53:02 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-1.png. 59ms
08/09 10:53:02 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-2.png. 35ms
08/09 10:53:02 Info: [broker] starting 33442d63-d19d-49b4-a9db-200251177390
08/09 10:53:02 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-3.png. 34ms
08/09 10:53:02 Trace: [brooengine] Loaded atlas. 133ms
08/09 10:53:02 Debug: render area size initial value: 284x261
08/09 10:53:02 Info: Loaded broo project: ui.broox, atlas: ui
08/09 10:53:02 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at C:
08/09 10:53:02 Info: [broker/locations] adding storage location: Internet:Name=Internet Media:Id=e268f098-04c4-4e65-af3f-38ba3c3fcecb
08/09 10:53:02 Info: [broker/locations] media availability: Internet:Name=Internet Media:Id=e268f098-04c4-4e65-af3f-38ba3c3fcecb is online
08/09 10:53:02 Info: [broker/locations] adding storage location: MetadataService:Name=Metadata Service:Id=13769258-b70b-4243-b1d6-bd46e8257ba8
08/09 10:53:02 Info: [broker/locations] media availability: MetadataService:Name=Metadata Service:Id=13769258-b70b-4243-b1d6-bd46e8257ba8 is online
08/09 10:53:02 Info: [broker/locations] adding storage location: Offline:Name=Offline:Id=f1e4b43f-f643-47ba-b875-fd93b32a6006
08/09 10:53:02 Info: [broker/locations] adding storage location: DefaultMusicFolder:Name=Music Folder:Id=29bdcae6-b5fd-d666-27bf-a1f6afceabac
08/09 10:53:02 Trace: [brokerserver] Enabling broker server
08/09 10:53:02 Info: [broker/distributed] HTTP server listening on port 9100
08/09 10:53:02 Trace: [broker/backups] initializing
08/09 10:53:02 Trace: [broker/accounts] file not found
08/09 10:53:02 Trace: [broker/accounts] Data updated. AccountStatus=NoAccountConfigured MachineStatus=NeedsAccount UserId=
08/09 10:53:02 Info: [libraryapi] loaded first run time 24/07/2017 09:03:33
08/09 10:53:02 Trace: [devicedb] initializing
08/09 10:53:02 Trace: [devicedb] refreshing, etag=W/“ba4c7-164f59a9128”
08/09 10:53:02 Trace: [devicedb] builtin device db found at C:\Users\Dan\AppData\Local\Roon\Application\100500334\devicedb-prod.zip
08/09 10:53:02 Trace: [devicedb] cached device db found at C:\Users\Dan\AppData\Local\Roon\Cache\devicedb-prod.zip
08/09 10:53:02 Trace: [devicedb] loading device db at C:\Users\Dan\AppData\Local\Roon\Cache\devicedb-prod.zip
08/09 10:53:02 Debug: render area size changed value: 1024x768
08/09 10:53:02 Info: [stats] 1037mb Virtual, 218mb Physical, 17mb Managed, 979 Handles, 43 Threads
08/09 10:53:02 Trace: [devicedb] loaded 46 vendors, 223 products from devicedb with timestamp 01/08/2018 13:08:24
08/09 10:53:02 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at D:
08/09 10:53:02 Info: [raatserver] [runner] Start or Connect…
08/09 10:53:02 Info: ConnectOrStartAndWaitForExit RAATServer
08/09 10:53:02 Debug: [easyhttp] GET to https://devicedb.roonlabs.net/1/devicedb-prod.zip returned after 362 ms, status code: 304
08/09 10:53:02 Trace: [devicedb] Not Modified. Nothing to do
08/09 10:53:02 Debug: initialize backend in 1046ms
08/09 10:53:02 Info: [broker/dropbox] no account configured
08/09 10:53:02 Info: [remoting] loaded protocol hash abb018dedc83191df6e6c7287c53e0e55f94d2e7 from C:\Users\Dan\AppData\Local\Roon\Application\100500334\Roon.Broker.Api.Remote.dll
08/09 10:53:03 Trace: [distributedbroker] Enabling remote broker tracking
08/09 10:53:03 Trace: [httpcache] loaded 0 cache entries from C:\Users\Dan\AppData\Local\Roon\Cache\httpcache_2.db, current: 0mb / 128mb
08/09 10:53:03 Info: [music] first pass through media thread is done
08/09 10:53:03 Info: [transport] initializing
08/09 10:53:03 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
at Sooloos.SOOD.Connection.InitSocket()
at Sooloos.SOOD.Connection.SendMessage(Dictionary2 map, Action2 response_callback, Action done_scanning_callback)
08/09 10:53:03 Info: [roonapi] initializing
08/09 10:53:03 Trace: [geoip] GET https://accounts5.roonlabs.com/geoip/1/lookup
08/09 10:53:03 Info: [loadstatus] IsLibraryLoading True => False
08/09 10:53:03 Info: [loadstatus] IsTransportLoading True => False
08/09 10:53:03 Info: [loadstatus] IsStartup True => False
08/09 10:53:03 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at E:
08/09 10:53:03 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
at Sooloos.SOOD.Connection.InitSocket()
at Sooloos.SOOD.Connection.SendMessage(Dictionary2 map, Action2 response_callback, Action done_scanning_callback)
08/09 10:53:03 Info: [roonapi] listening on port 9150
08/09 10:53:03 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at F:
08/09 10:53:03 Trace: [geoip] GOT {“country”:“GB”,“state”:“BKM”,“city”:“Amersham”,“postalcode”:“HP7”,“latitude”:51.6667,“longitude”:-0.6167,“ipaddress”:“91.135.14.138”,“status”:“Success”}
08/09 10:53:03 Debug: {X=0,Y=0,Width=1920,Height=1080}
08/09 10:53:03 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
at Sooloos.SOOD.Connection.InitSocket()
at Sooloos.SOOD.Connection.SendMessage(Dictionary2 map, Action2 response_callback, Action done_scanning_callback)
08/09 10:53:03 Trace: [roonbridge] [sood] Refreshing device list
08/09 10:53:03 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
at Sooloos.SOOD.Connection.InitSocket()
at Sooloos.SOOD.Connection.SendMessage(Dictionary2 map, Action2 response_callback, Action done_scanning_callback)
08/09 10:53:03 Debug: ev_app_init: showing broker choosing window
08/09 10:53:03 Debug: app_init completed
08/09 10:53:03 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
at Sooloos.SOOD.Connection.InitSocket()
at Sooloos.SOOD.Connection.SendMessage(Dictionary2 map, Action2 response_callback, Action done_scanning_callback)
08/09 10:53:03 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
at Sooloos.SOOD.Connection.InitSocket()
at Sooloos.SOOD.Connection.SendMessage(Dictionary2 map, Action2 response_callback, Action done_scanning_callback)
08/09 10:53:03 Debug: trigger: appinitwasnotrun
08/09 10:53:03 Debug: trigger: do nothing
08/09 10:53:03 Info: [raatserver] [runner] Status: Started
08/09 10:53:14 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
08/09 10:53:14 Trace: [push] connecting to 167.99.5.164:9200
08/09 10:53:14 Trace: [push] connected
08/09 10:53:17 Info: [stats] 1145mb Virtual, 206mb Physical, 20mb Managed, 1093 Handles, 42 Threads
08/09 10:53:32 Trace: [appupdater] initial check for updates
08/09 10:53:32 Debug: [base/updater] Checking for updates: http://updates.roonlabs.com/update/?v=2&serial=C70615DA-F906-42E3-B33C-F76070043DB5&userid=&platform=windows64&product=Roon&branding=roon&curbranch=stable&version=100500334&branch=stable
08/09 10:53:32 Info: [stats] 1140mb Virtual, 206mb Physical, 20mb Managed, 1081 Handles, 41 Threads
08/09 10:53:33 Debug: [appupdater] Update not needed
08/09 10:53:34 Info: Flushing kart data to server
08/09 10:53:34 Debug: server said:
08/09 10:53:47 Info: [stats] 1132mb Virtual, 207mb Physical, 18mb Managed, 1067 Handles, 39 Threads
08/09 10:54:02 Info: [stats] 1120mb Virtual, 207mb Physical, 18mb Managed, 1062 Handles, 36 Threads
08/09 10:54:17 Info: [stats] 1120mb Virtual, 207mb Physical, 19mb Managed, 1064 Handles, 36 Threads
08/09 10:54:32 Info: [stats] 1120mb Virtual, 207mb Physical, 19mb Managed, 1063 Handles, 36 Threads

6

Hi @Dan_Mason ---- Thank you for getting in touch with me. Appreciated.

Moving forward, may I kindly ask you to please confirm the following for me:

  1. That there are no antivirus applications or active firewalls currently on the Windows machine. If there are, please temporarily disable these functions and confirm if this action yields a change in behavior.

  2. Please verify that you are able to successfully ping the IP address assigned to the QNAP from the Windows machine.

  3. Please confirm that both the QNAP and the Windows machine are in the same IP range.

-Eric

7

Hi Eric,

Thanks for the reply.

I did have Windows Firewall Defender turned on for both private and public, so I’ve just turned them both off. However still doesn’t work. I don’t have any 3rd party firewall nor anti virus.

The PC and QNAP are on the same network (192.168.1.x) and can ping each other fine. I also map drives to the QNAP and use the QNAP’s web admin gui fine.

Here’s the latest logfile entry with firewalls turned off.

08/09 17:26:41 Info: Starting Roon v1.3 (build 242) stable on windows
08/09 17:26:41 Debug: looking for *_old files in: C:\Users\Dan\AppData\Local\Roon\Application
08/09 17:26:41 Debug: looking for old numerical version dirs in: C:\Users\Dan\AppData\Local\Roon\Application
08/09 17:26:41 Trace: Checking if we are already running
08/09 17:26:41 Trace: Nope, we are the only one running
08/09 17:26:41 Info: Is 64 bit? True
08/09 17:26:41 Trace: [broo/imagecache] loaded 5453 cache entries from C:\Users\Dan\AppData\Local\Roon\Cache\brooimages\index.db, current: 512mb / 196mb
08/09 17:26:41 Info: Loading broo project: ui.broox
08/09 17:26:41 Trace: [realtime] fetching time from NTP server
08/09 17:26:41 Trace: [realtime] Got time from NTP: 09/08/2018 16:26:41 (3742820801805ms)
08/09 17:26:41 Trace: [realtime] Updated clock skew to -00:00:00.0399229 (-39.9229ms)
08/09 17:26:41 Info: [broker] starting 33442d63-d19d-49b4-a9db-200251177390
08/09 17:26:42 Debug: OpenGL Version: 4.6.0 NVIDIA 388.13
OpenGL Vendor: NVIDIA Corporation
OpenGL ShaderLangerVersion: 4.60 NVIDIA
OpenGL Extensions: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control 

08/09 17:26:42 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at C:\
08/09 17:26:42 Debug: Maximum OpenGl texture size is 16384
08/09 17:26:42 Info: [broker/locations] adding storage location: Internet:Name=Internet Media:Id=e268f098-04c4-4e65-af3f-38ba3c3fcecb
08/09 17:26:42 Info: [broker/locations] media availability: Internet:Name=Internet Media:Id=e268f098-04c4-4e65-af3f-38ba3c3fcecb is online
08/09 17:26:42 Info: [broker/locations] adding storage location: MetadataService:Name=Metadata Service:Id=13769258-b70b-4243-b1d6-bd46e8257ba8
08/09 17:26:42 Info: [broker/locations] media availability: MetadataService:Name=Metadata Service:Id=13769258-b70b-4243-b1d6-bd46e8257ba8 is online
08/09 17:26:42 Info: [broker/locations] adding storage location: Offline:Name=Offline:Id=f1e4b43f-f643-47ba-b875-fd93b32a6006
08/09 17:26:42 Info: Broo Debug Web GUI ready at http://localhost:6700/broo/
08/09 17:26:42 Info: [broker/locations] adding storage location: DefaultMusicFolder:Name=Music Folder:Id=29bdcae6-b5fd-d666-27bf-a1f6afceabac
08/09 17:26:42 Trace: [brooengine] Loaded atlas list. 0ms
08/09 17:26:42 Trace: [brooengine] Window is running in scale 1
08/09 17:26:42 Trace: [brooengine] Using atlas scale 1
08/09 17:26:42 Trace: [brokerserver] Enabling broker server
08/09 17:26:42 Info: [broker/distributed] HTTP server listening on port 9100
08/09 17:26:42 Trace: [broker/backups] initializing
08/09 17:26:42 Trace: [broker/accounts] file not found
08/09 17:26:42 Trace: [broker/accounts] Data updated. AccountStatus=NoAccountConfigured MachineStatus=NeedsAccount UserId=<none>
08/09 17:26:42 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-1.png. 62ms
08/09 17:26:42 Info: [libraryapi] loaded first run time 24/07/2017 09:03:33
08/09 17:26:42 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at D:\
08/09 17:26:42 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-2.png. 34ms
08/09 17:26:42 Trace: [brooengine] Loaded atlas. 101ms
08/09 17:26:42 Debug: render area size initial value: 284x261
08/09 17:26:42 Info: Loaded broo project: ui.broox, atlas: ui
08/09 17:26:42 Info: [transport/raatserver] [runner] Start or Connect...
08/09 17:26:42 Info: ConnectOrStartAndWaitForExit RAATServer
08/09 17:26:42 Debug: initialize backend in 443ms
08/09 17:26:42 Info: [broker/dropbox] no account configured
08/09 17:26:42 Info: [remoting] loaded protocol hash 7a4e12ff47b0db1075c52cd58dc8e68ff3d71be2 from C:\Users\Dan\AppData\Local\Roon\Application\100300242\Roon.Broker.Api.Remote.dll
08/09 17:26:42 Trace: [distributedbroker] Enabling remote broker tracking
08/09 17:26:42 Trace: [httpcache] loaded 0 cache entries from C:\Users\Dan\AppData\Local\Roon\Cache\httpcache_2.db, current: 0mb / 128mb
08/09 17:26:42 Info: [music] first pass through media thread is done
08/09 17:26:42 Info: [transport] initializing
08/09 17:26:42 Trace: [SOOD] Adding User IP 192.168.1.6
08/09 17:26:42 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
   at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
   at Sooloos.SOOD.Connection.InitSocket()
   at Sooloos.SOOD.Connection.SendMessage(Dictionary`2 map, Action`2 response_callback, Action done_scanning_callback)
08/09 17:26:42 Info: [roonapi] initializing
08/09 17:26:42 Trace: [geoip] GET https://accounts5.roonlabs.com/geoip/1/lookup
08/09 17:26:42 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at E:\
08/09 17:26:42 Info: [loadstatus] IsLibraryLoading True => False
08/09 17:26:42 Info: [loadstatus] IsTransportLoading True => False
08/09 17:26:42 Info: [loadstatus] IsStartup True => False
08/09 17:26:42 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
   at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
   at Sooloos.SOOD.Connection.InitSocket()
   at Sooloos.SOOD.Connection.SendMessage(Dictionary`2 map, Action`2 response_callback, Action done_scanning_callback)
08/09 17:26:42 Info: [roonapi] listening on port 9150
08/09 17:26:42 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at F:\
08/09 17:26:42 Debug: render area size changed value: 1024x768
08/09 17:26:42 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at W:\
08/09 17:26:42 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at X:\
08/09 17:26:42 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at Y:\
08/09 17:26:42 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at Z:\
08/09 17:26:42 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
   at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
   at Sooloos.SOOD.Connection.InitSocket()
   at Sooloos.SOOD.Connection.SendMessage(Dictionary`2 map, Action`2 response_callback, Action done_scanning_callback)
08/09 17:26:42 Trace: [roonbridge] [sood] Refreshing device list
08/09 17:26:42 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
   at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
   at Sooloos.SOOD.Connection.InitSocket()
   at Sooloos.SOOD.Connection.SendMessage(Dictionary`2 map, Action`2 response_callback, Action done_scanning_callback)
08/09 17:26:42 Debug: ev_app_init: showing broker choosing window
08/09 17:26:42 Debug: app_init completed
08/09 17:26:42 Trace: [geoip] GOT {"country":"GB","state":"BKM","city":"Amersham","postalcode":"HP7","latitude":51.6667,"longitude":-0.6167,"ipaddress":"91.135.14.138","status":"Success"}
08/09 17:26:42 Info: [stats] 1050mb Virtual, 172mb Physical, 13mb Managed, 1022 Handles, 44 Threads
08/09 17:26:43 Info: [transport/raatserver] [runner] Status: Started
08/09 17:26:43 Debug: {X=0,Y=0,Width=1920,Height=1080}
08/09 17:26:43 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
   at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
   at Sooloos.SOOD.Connection.InitSocket()
   at Sooloos.SOOD.Connection.SendMessage(Dictionary`2 map, Action`2 response_callback, Action done_scanning_callback)
08/09 17:26:43 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
   at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
   at Sooloos.SOOD.Connection.InitSocket()
   at Sooloos.SOOD.Connection.SendMessage(Dictionary`2 map, Action`2 response_callback, Action done_scanning_callback)
08/09 17:26:43 Debug: trigger: appinitwasnotrun
08/09 17:26:43 Debug: trigger: do nothing
08/09 17:26:53 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
08/09 17:26:53 Trace: [push] connecting to 167.99.5.164:9200
08/09 17:26:53 Trace: [push] connected
08/09 17:26:57 Info: [stats] 1148mb Virtual, 193mb Physical, 15mb Managed, 1092 Handles, 42 Threads
08/09 17:27:12 Trace: [appupdater] initial check for updates
08/09 17:27:12 Debug: [base/updater] Checking for updates: http://updates.roonlabs.com/update/?v=2&serial=C70615DA-F906-42E3-B33C-F76070043DB5&userid=&platform=windows64&product=Roon&branding=roon&curbranch=stable&version=100300242&branch=stable
08/09 17:27:12 Info: [stats] 1148mb Virtual, 195mb Physical, 13mb Managed, 1064 Handles, 42 Threads
08/09 17:27:12 Debug: [base/updater] Update response: priority=major
08/09 17:27:12 Debug: [base/updater] Update response: updateurl=http://download.roonlabs.com/updates/stable/RoonInstaller64_100500334.exe
08/09 17:27:12 Debug: [base/updater] Update response: machineversion=100500334
08/09 17:27:12 Debug: [base/updater] Update response: displayversion=1.5 (build 334) stable
08/09 17:27:12 Debug: [base/updater] Update response: branch=stable
08/09 17:27:12 Debug: [base/updater] Update response: type=roon
08/09 17:27:12 Debug: [base/updater] Update response: changelog=
08/09 17:27:12 Debug: [appupdater] Update is available: 1.5 (build 334) stable, Major
08/09 17:27:14 Info: Flushing kart data to server
08/09 17:27:14 Debug: server said: 
08/09 17:27:16 Debug: [SOOD] failed to init socket: System.Net.NetworkInformation.NetworkInformationException (0x80004005): The requested protocol has not been configured into the system, or no implementation for it exists
   at System.Net.NetworkInformation.SystemIPInterfaceProperties.GetIPv4Properties()
   at Sooloos.SOOD.Connection.InitSocket()
   at Sooloos.SOOD.Connection.SendMessage(Dictionary`2 map, Action`2 response_callback, Action done_scanning_callback)
08/09 17:27:27 Info: [stats] 1136mb Virtual, 179mb Physical, 14mb Managed, 1047 Handles, 39 Threads
08/09 17:27:42 Info: [stats] 1124mb Virtual, 179mb Physical, 12mb Managed, 1043 Handles, 36 Threads
08/09 17:27:57 Info: [stats] 1124mb Virtual, 179mb Physical, 15mb Managed, 1045 Handles, 36 Threads
8

Hi Eric,

I’ve fixed the issue and got my clues from here:

I’ve got Hyper-V installed (and always have) but one of my network cards only had ipv6 enabled and not ipv4.

I’ve enabled ipv4 and Roon client started.

Thanks for your help.
Dan

1 Like
9

Thank you for the update @Dan_Mason! My apologies for the delay, been in and out of meetings all day.

Very pleased to hear the mentioned adjustment has yielded a positive change in behavior with the Window computer!

Happy listening!
-Eric

10

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