Hello @Axel_Lesch,
Were you able to follow the instructions in Noris’ post below to send logs over? I’m not seeing those as of yet in our logs uploader.
Thanks @jamie for reporting back. I haven’t got around to it recently because I’m very short on time at the moment. I also have to say that I’m not that motivated anymore after doing this procedure twice last year and sending it without any result. I’m not sure how it could bring new insights this time. Can’t I just send the old logs, I still have them?
Hey @Axel_Lesch ,
I checked the status of your ticket and it looks like we did release a fix for one of the issues you were having in our January release, but perhaps that issue was separate from the freezing you were having.
Can you please send a new ADB log and note the time +date of the freeze? I’ll ask the QA team to see if there are any further clues after the January fix update.
Hi @noris thank you for coming back.
But currently 'm considering buying a new phone for a variety of reasons.
Are you able to tell me if this problem has also occurred with other Samsung phones and which ones?
@noris
I bought a new phone and will send the note 10+ for repair of a defective usb slot.
But first I am going to factory reset the Note 10+ and just load Roon to see if there had been a weird software interaction with another app or something else.
Thx Daniel @Rugby
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So I did reset the Note 10+ and I’m amazed at the result, which I never expected.
@noris @jamie @Michael_Harris @ged_hickman1 @Rugby @anon60681764
and all others who have participated here, who are affected themselves or who are interested:
After the reset, the USB charging port that I thought was defective suddenly worked again.
But also:
Although I did restore all apps, data and settings 1:1, Roon is now working without any problems.
So far.
Not to forget, I had been using this phone for over a year before the error started, without any issues at all. Until freezing suddenly occurred after a Roon update last May.
No idea why.
But maybe an option for others to just try a full reset of the device that’s having problems.
If I had known that, I would have done it long ago and saved myself and the team a lot of time and trouble.
So a big thanks to Daniel @rugby!
Cheers all,
Axel
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Axel good news for you.
Do you think this may have followed a Samsung Android update as I have seen issues like that in the past, though less so now.
Good to share that information though.
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Glad the suggestion helped!
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