Audio devices disapearing

[lesamfar]

Core Machine (Operating system/System info/Roon build number)
Windows 10/Rizen 9; ROG Crosshair viii hero WIFi/ Roon version 1.7 (build 511) 64 bit

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Irrelevant (I think)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Local system audio device on the core machine is the one I am concerned with. All others work.

Description Of Issue
Almost exactly as described in this post:

Issues with local audio options disappearing

My local audio options connected to the Roon server always go missing. If I delete the RAATServer folder then I can start Roon again and re-setup the local audio options. But this is not an acceptable solution.

Same issue as in the above post, but I was unable to fix it. Uninstalling and reinstalling the audio drivers and the Asus software dose not help. Notably, I could see all other devices on my network from the core machine, including my opticalRendu (connected to the router), two WiFi Airplay devices, but most interestingly, the system audio device (RealTek) on my other Windows 10 PC machine configured as Roon endpoint. Please advise.

[noris]

Hi @lesamfar,

Welcome to the fourm.

Core Machine (Operating system/System info/Roon build number)
Windows 10/Rizen 9; ROG Crosshair viii hero WIFi/ Roon version 1.7 (build 511) 64 bit

the system audio device (RealTek) on my other Windows 10 PC machine configured as Roon endpoint

Just to confirm, do you have an Realtek drivers installed on the Core machine? Realtek drivers have been known to cause issues with Roon in the past, please see this thread:

'No audio devices found' issues [Resolved - Realtek driver]

Hi @support, Like some others, I am having some issues with intermittent (but frequent) ‘no devices found’. Version 1.3 (build 259) 64-bit Windows 10 Home Alienware 13 R3 laptop, i7-7700HQ, 16GB Audioquest Dragonfly Red via USB Music stored locally (only a few dozen tracks) on 512GB SSD or Tidal streaming On most occasions Roon will show ‘no devices found’, this is the case regardless of whether the device is plugged in at startup, plugged in before loading Roon, or after loading Roon. Un…

I would also double check that Roon is not by any chance being blocked by Antivirus or Firewall, I have also seen similar symptoms when McAFee/Kaspersky/ESET32 was blocking Roon/RAATServer from working properly.

Can you take a look and let me know if this helps?

[lesamfar]

Hi and thanks for getting back to me! I do not have antivirus software on this machine, just the Windows 10 resident firewall and it us turned off. I do have Realtek drivers however. I installed/uninstalled them a couple of times but without luck. However, the version that I have may not be the latest. I am still waiting for the latest Realtek drivers to be downloaded (painfully slow, by some reason) and will report back when I have a chance to install them. Strangely, everything was working well a couple of days ago until I turned on Network discovery on the machine. This might be a coincidence though - I just cannot fathom how this would impact the local audio drivers.

[noris]

Hi @lesamfar,

I installed/uninstalled them a couple of times but without luck.

The goal here is to have the drivers completely uninstalled from the affected system.

Strangely, everything was working well a couple of days ago until I turned on Network discovery on the machine.

Are you still configured to use a Private Network? See this guide.

[lesamfar]

I finally got the chance to install the latest version of the Realtek drivers downloaded from the Realtek web page and this fixed the problem! No more issues. Thanks for your help!
P.S. Yes, I am using a private network.

[noris]

Hi @lesamfar,

Glad to hear the new drivers helped, if you have any further issues do let us know!