Backup problem when I try to back up to my Mac

Klaus_Hansen · April 16, 2019, 3:24pm

When i try to backup my library to my mac i get this message "Error loading folder Not available. Do not really understand this because i shouldn’t have made any changes.

Mac Pro Book 13" MacOS Mojave 10.14.4

dylan · April 16, 2019, 4:48pm

Hi @Klaus_Hansen,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

This worked for you previously, correct? Since experiencing this issue have you tried rebooting your Core machine?

Klaus_Hansen · April 16, 2019, 5:57pm

Yes this have worked previously. My system is: Naim Nova, Innuos [ZENITH MK.II STD] and Sagem Fast 3686 router 150/10

Klaus_Hansen · April 17, 2019, 3:12pm

I have also tried a new Add Network share but with no luck

Klaus_Hansen · April 17, 2019, 3:24pm

Can it be my Roon Backup root folder

dylan · April 17, 2019, 3:56pm

Hi @Klaus_Hansen,

Can you share a screenshot of what you see in Roon when you’re trying to perform the backup?

Klaus_Hansen · April 17, 2019, 3:59pm

dylan · April 18, 2019, 1:12pm

Hi @Klaus_Hansen,

Does the Mac have a static IP? Can you confirm that the IP address used in that screenshot is the IP address of the Mac currently?

Klaus_Hansen · April 18, 2019, 1:18pm

I seems to be 192.168.0.2. instead of 192.168.0.7.

dylan · April 18, 2019, 1:28pm

Thanks for confirming that, @Klaus_Hansen.

Since the Mac doesn’t use a static IP, connecting to the folder via the IP address isn’t going to be a good option here. Moving forward, you’ll want to do one of the following:

Connect to the Mac by using the machine name, like \\MacDevice\Backups (Recommended)
Set a static IP on the Mac (Only if you’re comfortable making these kinds of networking changes)

By doing one of the above you should be able to successfully backup to the Mac.

Klaus_Hansen · April 18, 2019, 2:00pm

I have tried the following with no luck: \192.168.0.2\Klauss MacBook Pro\Roon_Backup

\192.168.0.2\Klauss MacBook Pro\⁨Macintosh HD⁩ ▸ ⁨Brugere⁩ ▸ ⁨klaushansen⁩ ▸ ⁨Dokumenter⁩

\192.168.0.2\Klauss MacBook Pro\⁨Macintosh HD⁩ ▸ ⁨Brugere⁩ ▸ ⁨klaushansen⁩ ▸ ⁨Dokumenter⁩\Roon_Backup

\Klauss MacBook Pro\⁨⁨Macintosh HD⁩ ▸ ⁨Brugere⁩ ▸ ⁨klaushansen⁩ ▸ ⁨Dokumenter⁩

dylan · April 19, 2019, 12:58pm

Hi @Klaus_Hansen,

Do either of the following work?

\\Klauss MacBook Pro\⁨⁨Macintosh HD
smb://Klauss MacBook Pro/Macintosh HD⁩

Klaus_Hansen · April 19, 2019, 4:37pm

No. It says " Could not connect to share: Host not found

dylan · April 19, 2019, 5:03pm

Hi @Klaus_Hansen,

Can you confirm that this folder was shared on your Mac? We have instructions for doing so in our Knowledge Base.

BlackJack · April 19, 2019, 5:17pm

Hmm.
\\192.168.0.7\Roon_Backup worked before and now your IP-address changed to 192.168.0.2.
Have you tried to use the obvious \\192.168.0.2\Roon_Backup?

Klaus_Hansen · April 19, 2019, 8:05pm

Yes it worked. thank you very much

Klaus_Hansen · October 31, 2019, 8:06am

I have this problem again. My IP-address is stil \192.168.0.2\Roon_Backup but I got this message “Error loading folder Not available”. Could it have something to do with macOS Catalina?

dylan · October 31, 2019, 11:54am

Hi @Klaus_Hansen,

Is your setup still exactly the same as described above? Have there been any changes?

When did this problem start occurring? Did it coincide with any changes or updates?

Klaus_Hansen · October 31, 2019, 12:35pm

My setup is exactly the same as described above. I tried to do a backup after I have downloaded macOS Cantalina, but I couldn’t.

dylan · October 31, 2019, 1:34pm

Thanks for confirming, @Klaus_Hansen.

Can you confirm that you’re on the latest version of Roon? When you go to Settings > About what version number do you see? We just released a new update yesterday.