Criticisms allowed?

I call shenanigans on your entire premise. Here is my counter-evidence to your claim:

A complaint about a lack of partial refund policy:

A comment asking for payment plans:

A comment criticizing about the lack of a well defined SLA for B2C products like Roon:

A few comments were complaining about how crappy Roon is and how horrible it was that we raised our prices during a time when bread and gas were up in price etc etc. I see some self-deleted posts. Here is one user that decided to comment about that deletion:

One user signed up w/ a username of “pricedout”, wrote a very angry comment about how buggy Roon is, how we are so greedy in these bad economic times, and how the price increase was ridiculous. They deleted their post, and I see that they are now a lifetimer.

A comment criticizing us for not having streaming content for this new price:

https://community.roonlabs.com/t/upcoming-change-to-roon-subscription-prices-january-1st-2023/222476/63?u=danny

A comment criticizing the pricing decisions that led to uneven % changes between the different subscription plans:

A comment criticizing us for writing poorly worded and confusing emails announcing the pricing change:

I see some comments that are flagged by other users because they were abusive, using bad language, or off-topic. One such comment (unsure if you can see it) clearly stated that Roon Radio “sucks”:

https://community.roonlabs.com/t/upcoming-change-to-roon-subscription-prices-january-1st-2023/222476/120?u=danny

A post complaining that Roon 2.0 requires internet access, but it was left because they tried hard to keep on-topic:

A comment criticizing Roon management for not taking into consideration currency exchange rates:

I’ll stop now, as I’m only 50% down from the top of this thread.

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