I call shenanigans on your entire premise. Here is my counter-evidence to your claim:
A complaint about a lack of partial refund policy:
A comment asking for payment plans:
A comment criticizing about the lack of a well defined SLA for B2C products like Roon:
A few comments were complaining about how crappy Roon is and how horrible it was that we raised our prices during a time when bread and gas were up in price etc etc. I see some self-deleted posts. Here is one user that decided to comment about that deletion:
One user signed up w/ a username of “pricedout”, wrote a very angry comment about how buggy Roon is, how we are so greedy in these bad economic times, and how the price increase was ridiculous. They deleted their post, and I see that they are now a lifetimer.
A comment criticizing us for not having streaming content for this new price:
A comment criticizing the pricing decisions that led to uneven % changes between the different subscription plans:
A comment criticizing us for writing poorly worded and confusing emails announcing the pricing change:
I see some comments that are flagged by other users because they were abusive, using bad language, or off-topic. One such comment (unsure if you can see it) clearly stated that Roon Radio “sucks”: