@Day_Radebaugh Have you heard of crossing the chasm? It’s a representation of reality but a useful one. Very early adopter phase was when their lifetime was cheaper. They’re still early adopter in my opinion and probably until they stop offering lifetime.
I don’t know of another service that can do all that Roon can do at the cost. And I’m not sure you understand their business model and neither do I fully which now includes hardware. They are everywhere in the audiophile world.
The fact that so many people are actively pointing out the kinks considering my expectations is a good thing.
BTW, the better business bureau is a business that sells “trust” and when I see a company touting their accreditation it gives me pause. They have zero authority. It would probably cost you money to sue, and have you read their terms of service?
I do wonder if they’ll ever respond to this one, and I suspect I’m pointing out the obvious to them.
Good luck with find a music experience that meets your expectations.