Continuing the discussion from Downloaded music not showing and Roon ARC crashing during track transitions offline (ref#6HLS2X):
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I have the same issue that downloaded music is not showing in the Downloads section of ARC (not the other stuff about crashing)
I go to an album in ARC, select download, it shows as downloaded on the album screen.
But in the downloads section, there is nothing there.
I tried going into settings and selecting Remove all downloads from device, and then re-downloading something, but the issue remains. I haven’t done a full re-install of ARC yet.
Pixel 9 Pro
ARC 1.75 (400)
Server 2.64 (1646)
It looks as if you might be filtering by tag in your downloads section…
OK I wasn’t sure what the default state looked like.
Hi @Henry_Buckle,
Thank you for your post.
This looks familiar. We never quite resolved an issue matching this exact symptom that was reported here in Early Access:
What do you see in the Albums browser when you navigate to an album you’ve downloaded? As in, is this just affecting your Downloads browser?
We’ll follow up from there. Thank you for the report and our apologies that it took so long to acknowledge this particular post.
I was playing around a bit and selected the Search icon (the magnifying glass at the top, to the right of Downloads), and all the downloaded albums appeared and are now showing. I don’t think I’ve ever used that Search icon before
Interesting, thank you for the follow-up. Please let us know if these disappear again, or any future downloads don’t show up as expected in the Downloads browser. We’ll keep this open until we pin down the cause.
I had the exact same problem and this fixed it. Thank you!
· None of the above quite fits
· App interface looks or behaves oddly
· The ‘downloads’ folder in room arc has disappeared. Smart downloads are enabled; room arc & server versions are current. Arc is connected and will play library items fine. There is just no way to view or access downloads. I have tried deleting and restoring the app: no effect. It may be unrelated, but I also see no folders in the folder browser view (but all my music is visible in the other parts of the interface)
· Official docker image running on Synology NAS; remote access for Arc via Tailscale. All working fine.
Hi @Andrew_Hindle,
We’re going to merge your report into a tracking thread for this issue. We’ve seen a few cases of this but never pinned down the cause.
The heavy-handed step would be to try reinstalling the app completely to see if this persists. We’ll watch for your response.
Thanks @connor. I meant to put it in the original report—apologies if I missed it—but I have indeed tried deleting & reinstalling the app. This made no difference, in my case at least.
@connor — to add: if there’s anything else you’d like me to try and/or debugging information I can provide, please let me know.
Fixed it! Posting this here in case anyone else runs into a similar problem.
The issue turns out to be that the Roon Server install (using the recent native Docker release on a NAS) had lost the ability to ‘watch’ the relevant folder on the local machine. This wasn’t immediately apparent: everything already in the Roon library was still showing up and playing back quite happily. But anything new in the watched folder was not being added, and… I’m guessing, but I suspect that the ‘downloads’ feature relies on the watched folder(s) to do its thing. It only occurred to me to check because in addition to the downloads function not appearing in the ARC UI, I also got a messaging when trying to use the ‘folders’ view that there were “no watched folders”, which didn’t make any sense. It also appears, then, the if the ARC app cannot see any watched folder, it also entirely removes the ‘download’ section on the Library screen (which is quite confusing).
I expect that the watched folder got disconnected during the upgrade to the Roon native Docker install.
@connor — thanks for your help! The above might be suggest a couple of UI improvements which could identify this issue (and the resolution) more easily to the end user.
