Dropbox invalid path

[cmr600]

Same here…

Just added Dropbox as a backup location for my Roon DB. Takes the authorisation code OK, I can then go into the Dropbox folder structure and browse folders. I can even then click into my Roon folder and select it as the location for backup.

Then it tells me I have an invalid path even when the authorisation has been successful.

Any ideas??

[nuwriy]

Hello @cmr600, and thanks for your report! Are you having issues performing local backups? Can you elaborate on your folder structure for backups via Dropbox? Thanks!

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

[cmr600]

All local backups happen without fail every day. Two different locations. One NAS and one usb c drive.

[nuwriy]

Hello @cmr600, and thanks for checking on that! Could you please describe your network setup? Also, how much space do you have available in Dropbox?

[cmr600]

Hi there,

200mb home fibre connection into Huawei Router and Microtic Switch - then ethernet throughout.

Dropbox is 1.8TB free space

[nuwriy]

Hello @cmr600, could you please attempt a dropbox backup one more time and let me know when you do? I’d like to enable diagnostics for your account so I can gather a report for our QA team. Here’s what we’ll need:

1. Attempted dropbox backup
2. Timestamp (your local time) of when you try to make the backup
3. Details on your setup (this is necessary for me to submit the ticket)

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

[cmr600]

You keep asking for my setup. Not sure what’s missing from what I keep giving you >>??

[cmr600]

Ok here we go - screen shots of setting up

File from Support Package 14.27.42 in Nairobi time.

cmr600 14-27-42 Nairobi time dropbox failed backup.tgz

Computer running Roon Core is below…

Microtik CRS125-24G-1S-IN Switch

MikroTik

Into some random Huawei router provided by the ISP

All connections ethernet

[nuwriy]

Hello @cmr600, thanks for the details! I’ll get this information over to the team for further review.

[Jon_Steele]

I am having the same issue. Tried re-authorizing to Dropbox and a different path, but got the same error. Local backups run no problem. Could be a change in Dropbox’s API that needs updating in Roon?